Company Overview
Pets Plus is an independent local business established in 1997, specializing in super premium dog and cat foods, and all pet supplies. Our mission is to help improve all of our pets health with proper nutrition, wellness supplies and pawsome treats and toys!
Summary
We are seeking a dedicated Lead Customer Service Representative to join our team at Pets Plus . In this role, you will play a crucial part in enhancing our customers' shopping experience by providing knowledgeable assistance and support. Your contributions will help us maintain our reputation for outstanding service and quality products.
Responsibilities
- Greet customers warmly and assist them with their inquiries.
- Provide product knowledge and recommendations to enhance customer satisfaction.
- Process transactions accurately and efficiently at the register.
- Handle customer complaints with professionalism and empathy.
- Maintain a clean and organized sales floor, ensuring products are well-stocked.
- Assist in merchandising efforts to promote sales effectively.
- Engage in upselling techniques to enhance the shopping experience.
- Collaborate with team members to meet store goals.
Qualifications
- Proven experience in customer service or retail sales.
- Strong communication skills, both verbal and written.
- Ability to handle cash transactions accurately.
- Experience with upselling techniques is a plus.
- Bilingual abilities are preferred but not required.
- Basic math skills for handling transactions effectively.
Call-To-Action
If you're passionate about pets and delivering exceptional service, we would love you to join our Pets Plus family—apply today and help us make every pet healthier!!
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Experience:
- Pet Nutrition: 1 year (Preferred)
Shift availability:
Ability to Commute:
- Hudson, NH 03051 (Required)
Work Location: In person
