Job Description
We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Dallas, TX. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.
We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.
Availability: Full-time, Part-time
Position Requirements
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Excellent verbal and written communication skills
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Excellent problem-solving skills
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Takes pride and ownership in the position and property
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Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
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Have at least two year of hospitality experience
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Possess amazing interpersonal skills and exceptional guest service abilities
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Be organized, proactive, productive and self-motivated showing a positive attitude
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Maintain a neat and professionally well-groomed appearance
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Think clearly, quickly and efficiently and make concise decisions even under pressure
Main Responsibilities
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Greet and direct residents and visitors
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Acknowledge all residents, visitors and vendors at all times
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Greet future residents and create a memorable first impression
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Check-in future residents and scan their ID’s prior to their scheduled tours
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Accurately log resident packages
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Notify residents when they have a package
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Perform package inventory audits
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Door-to-door Package Delivery
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Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
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Cultivate and retain cohesive relationships with residents, guests and the onsite team
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Professional telephone etiquette and message delivery
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Monitor lobby and package room, and maintain organization and cleanliness
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Assist in the scheduling and completion of all amenities’ requests including residents’ move-ins, pet walking, dry-cleaning pick-ups and drop-offs, grocery and package delivery, housekeeping, etc.
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Ability to maintain confidentiality
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Walk the premises to ensure the highest standards are being met
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Perform all other duties as assigned by onsite management
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.
High school diploma or equivalent required
Additional coursework or training in hospitality or customer service preferred
