POSITION TITLE: Customer Service Rep
RESPONSIBILITY: This position works alongside sales department to act as a liaison, take orders, provide/service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficiency, targeting customer high satisfaction
DEPARTMENT: Sales Department
REPORTS TO: Sales Manager
HOURS/SCHEDULE: Full-Time,
Monday-Thursday Start 10:00am Sunday Start 10:00am
DRESS CODE: Business Casual
PAY RATE: $17.00-$19.00 an hour, after intro period, 1% commission from GP of sale
KEY DUTIES AND RESPONSIBILITIES:
Manage large amounts of calls, outgoing and incoming
Accurate order taking, credit, refunds, and exchanges
Handle and take sales orders for walk-ins or over the phone
Build sustainable relationship & trust with customers through open and interactive communication
Answer customer questions and inquiries, provide product and service information
Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow through
Assist sales reps/department with prospecting, new customer onboarding, payment collections, and upselling
Inform customers of promotions, updates and significant events
Meet team sales targets and goals
Provide excellent high satisfaction service to customers
Monitor and communicate customer account status with appropriate parties
EDUCATION REQUIREMENTS:
High School Diploma
WORK EXPERIENCE REQUIREMENTS:
Excellent customer service skills
Proficient in Microsoft Office 365, particularly Excel, Word, and Email
Bilingual – Spanish & English (must)
Exhibit good decision making, problem solving, demonstrate great communication, organizational skills and detailed-oriented.
Strong phone contact handling skills and active listening
PHYSICAL REQUIREMENTS:
`Ability to sit for prolonged periods of time
