BRIEF DESCRIPTION OF THE JOB: This is a moderately complex technical bookkeeping position requiring knowledge of maintaining utility customer account files and strong cash handling skills. Greet and receive payments from the general public.
ORGANIZATIONAL RELATIONSHIPS:
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Reports to Utility Billing Manager.
- This is a non-supervisory position.
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Has regular contact with other employees and the general public; may have contact with a variety of other city organizations, vendors, etc.
ESSENTIAL DUTIES: This is a description of the way this job is currently performed; there is potential for accommodation.
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Greets the public in person or via telephone, responding to utility billing and general City questions and requests and referring complex issues to the appropriate person;
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Work as a cashier receiving utility payments, balancing cash drawer daily. Balances and posts daily receipts for accounts receivable and prepares daily bank deposits; reconciles deposits with computer printout; prepares adjustment entries for accounts;
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Process and maintain changes in customer names, addresses, account status or meter locations from work orders; makes manual corrections in master listings and codes changes for computer; checks change listing for accuracy prior to file update; makes corrections; checks updated master listings against manual entries;
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Checks error messages to detect abnormal metering information; compares past consumption patterns and other known conditions to determine need for rereading or investigation; orders rereading or service department investigation where indicated; makes necessary corrections for billing;
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Setup new residential and commercial utility accounts and airport hangar rentals;
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Prepare second notices of past due accounts and prepare cut-off list for service department;
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Provides meter location information by street address, physical location and meter route book; assists in maintaining route and meter maps and sets up new accounts and reading routes;
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Researches and compiles account histories of consumption patterns, past service calls, and similar information to assist in resolving disputed billing or service maintenance inquiries;
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Assist with bad debt accounts in researching and locating customers before bad debt accounts are sent to collection agency;
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Assist with routine reporting for open records requests, trash service and requests from management;
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Prepares payment imports and bank drafts for customer payments received electronically; and
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Perform other related duties as assigned.
KNOWLEDGE AND ABILITIES:
Knowledge of:
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Modern office practices, procedures and equipment
- Standard clerical techniques.
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Standards and methods of customer account maintenance.
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Basic bookkeeping and billing practices.
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Effect of seasonal weather and activity variations on utility consumption.
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Cash handling and reconciling a cash drawer accurately on a daily basis.
Ability to:
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Make varied arithmetic computations and tabulations rapidly and accurately.
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Establish and maintain effective working relationships with employees and the general public.
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Understand and carry out moderately complex oral and written instructions.
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Operate a computer and the ability to develop such skill in a reasonable period of time and operate a 10-key calculator/adding machine.
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Use personal computers and Microsoft software (Excel, Word)
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Maintain accurate records.
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Detect and analyze indicated metering abnormalities in relation to past consumption patterns, seasonal variations, and other pertinent factors, and to draw reasonable conclusions.
ACCEPTABLE EXPERIENCE AND TRAINING:
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High school diploma or GED
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Previous training on computer, 10-key (touch), telephone systems, and other general office equipment.
- 1 year experience in customer service and/or cash handling.
CERTIFICATES/LICENSES REQUIRED:
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May be required to be bondable and/or hold or obtain certification as a Notary Public.
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Bilingual a plus.
Innovation
Customer Focus
Integrity
Excellence
Respect
