POSITION SUMMARY
The Associate Solution Executive, Credentialing operates as part of HealthStream Credentialing, located in Nashville, TN, which is a leading provider of software that simplifies credentialing and enrollment for non-acute care settings. We serve 1,000+ clients with thousands of software users that represent 1.2M+ healthcare providers (physicians, allied health professionals, and physician extenders) in various healthcare, dental, behavioral, physician offices, FQHCs, and revenue cycle management (RCM) organizations across North America.
ESSENTIAL DUTIES OR RESPONSIBILITIES – (The below listed duties are not all inclusive. This position must also perform other duties as assigned.):
The Associate Solution Executive, Credentialing will be responsible for selling credentialing and enrollment software solutions, and possibly additional HealthStream solutions, to non-acute prospects. The Associate Solution Executive, Credentialing responds to inquiries from prospects, presents and demonstrates solutions, delivers proposals and pricing, and shares advice and best practices to ensure successful implementation of HealthStream Credentialing solutions.
The Associate Solution Executive, Credentialing seeks to align solutions with prospects’ objectives, build relationships and credibility with key stakeholders, and meet or exceed an assigned sales quota. This individual will have responsibility for the sales process for assigned solutions, including prospecting, lead follow-up, qualifying, positioning, demonstrations, presentations, objection handling, and contract negotiations through sale closure.
KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED
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Bachelor’s degree in related area or equivalent combination of education and experience
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Excellent communication skills and the ability to quickly develop relationships (internally and externally)
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Team player with customer service orientation and positive attitude
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High level of integrity and professionalism
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Minimum 2 years sales experience, preferably within the healthcare industry (preferred)
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Minimum 1 years healthcare software sales with track record of quota achievement (preferred)
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Demonstrated history selling enterprise software solutions to senior level decision makers
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Successful track record closing business remotely using technology
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Experience working trade shows and conferences
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Understanding of credentialing / network management process is a plus
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Enthusiasm, initiative and ability to operate independently with limited oversight
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Focus on exceeding expectations
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Ability to travel up to 15 – 20%
SKILLS REQUIRED (manual, verbal or mental manipulation of data or things):
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Solid computer skills, including proficiency in Microsoft Windows and Office (Outlook, Word, Excel)
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Familiarity with use of CRM tools (Salesforce)
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Excellent written and verbal communication
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Exceptional presentation skills with experience presenting to audiences of up to 20 individuals
ABILITIES REQUIRED (work characteristics, behaviors, leadership abilities, etc.):
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Solid computer skills, including proficiency in Microsoft Windows and Office (Outlook, Word, Excel)
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Familiarity with use of CRM tools (Salesforce)
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Excellent written and verbal communication
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Exceptional presentation skills with experience presenting to audiences of up to 20 individuals
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Ability to solve practical problems and deal with variables where limited standardization exists
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Ability to interpret a variety of instructions furnished in a variety of forms
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Ability to present and demonstrate solutions in a way that is compelling & easy to understand
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Ability to succeed in a team selling environment
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Ability to support and model HealthStream’s vision and values
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Ability to communicate well with all levels of personnel
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Ability to see to utilize computer and monitor
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Ability to sit at a computer
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Manual dexterity to manipulate keyboards and phones
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Ability to speak in a clear and moderated voice
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Standing, walking, lifting small objects (under 20 pounds) occasionally
Competencies
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Outcomes Focused - Being accountable for one’s actions and work outputs as well as those of one’s team and taking responsibility for resulting consequences.
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Communication & Positive Presence - Demonstrating a professional demeanor, generating confidence, and expressing thoughts, expectations, ideas, and intent effectively and appropriately.
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Building Relationships - Building respect among team members and with others in the organization; cooperating and working effectively with others in the pursuit of common goals.
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Critical Thinking - Using sound judgment and fact-based analysis to make decisions and develop solutions that meet organizational goals/objectives, while considering the implications to one’s domain.
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Implementing Change - Effectively executing and monitoring the effects of organizational change within one’s domain; encouraging others to embrace change.
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Continuous Improvement - Keeping an open mind; suggesting new ideas or ways of doing things in order to streamline processes, address inefficiencies, and increase client/customer satisfaction.
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Developing Others - Providing advice, training, and feedback to employees for the purpose of developing potential and enhancing performance.
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Managing Projects & Resources - Utilizing a structured approach to effectively track projects. Optimizing resources to meet project goals on time.
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Work Ethic - Setting high standards for one’s own work and the work of team members; persevering toward objectives and achieving quantifiable results.
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Delegating & Motivating Others - Empowering others to take on new challenges and solve problems, while providing sufficient resources to support their efforts.
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Industry & Market Knowledge - Synthesizing in-depth knowledge of one’s own industry and its major competitors in order to maximize results.
