Overview
‘ili essentials is looking for an exceptional Client Care Coordinator to join our growing team!
‘ili essentials is a luxury, results-driven facial spa focused on creating an elevated, personalized experience for every client who walks through our doors. We are looking for a highly organized, compassionate, polished, and proactive professional who takes genuine pride in creating an exceptional client experience.
As our Client Care Coordinator, you will be the first and last impression of ‘ili essentials. You will play an important role in creating a warm, welcoming environment while also helping manage the day-to-day operations of the spa, supporting our estheticians, building client relationships, and contributing to the continued growth of our business.
This position is ideal for someone who is professional, energetic, self-motivated, detail-oriented, and genuinely enjoys working with people. We are looking for someone who wants more than just a job and is excited about the opportunity to grow with a company long-term, take on additional responsibility, and advance within a growing business.
Duties
Client Experience & Front Desk
- Warmly greet and check in clients upon arrival and provide a polished, personalized checkout experience
- Create a welcoming and elevated environment for every client
- Answer phone calls, texts, emails, and client inquiries promptly and professionally
- Educate clients about our services, products, memberships, and policies
- Schedule, confirm, reschedule, and manage appointments
- Monitor the client schedule throughout the day and communicate with the team to ensure smooth operations
- Anticipate client needs and proactively look for ways to improve their experience
- Monitor client satisfaction and communicate concerns or feedback to management
Sales & Client Retention
- Confidently recommend and sell skincare products, memberships, packages, and services
- Build genuine relationships with clients and encourage long-term loyalty
- Identify opportunities to increase client retention, rebooking, retail sales, and membership growth
- Follow up with clients when appropriate and contribute to creating a strong client community
Social Media & Marketing
- Assist with a significant portion of our day-to-day social media presence
- Create and capture engaging content for Instagram Stories, Reels, and other social platforms
- Help showcase our services, team, products, promotions, and overall spa experience
- Stay current with social media trends and bring fresh, creative ideas to the team
- Help execute promotions, campaigns, events, and other marketing initiatives
A strong understanding of social media and comfort being creative, taking photos/videos, and appearing on camera is highly valued and required for this position.
Spa Operations & Administrative Support
- Perform daily opening and closing procedures
- Maintain a clean, organized, elevated, and professional front desk and lobby
- Ensure retail displays and product shelves are organized, clean, and fully stocked
- Process payments and assist with billing inquiries
- Assist with administrative tasks, data entry, filing, and inventory management
- Communicate effectively with estheticians and management to keep daily operations running smoothly
- Assist estheticians and the spa team as needed
- Maintain confidentiality of client information and follow applicable HIPAA/privacy guidelines
- Help maintain the overall organization and presentation of the spa
Experience
What We’re Looking For
The right person for this role is someone who:
- Has exceptional customer service skills and genuinely enjoys taking care of people
- Is warm and personable while maintaining a polished, professional demeanor
- Is highly organized and able to multitask without becoming overwhelmed
- Is proactive and notices what needs to be done without always being asked
- Has excellent verbal and written communication skills
- Is confident speaking with clients and comfortable with sales
- Is extremely comfortable with social media and creating content
- Has strong attention to detail and high personal standards
- Is dependable, punctual, and takes ownership of their responsibilities
- Can work independently while also being a strong team player
- Is comfortable in a boutique-style spa while still a growing environment
- Is adaptable and willing to learn
- Presents themselves professionally and understands the importance of representing a luxury brand
- Is looking for a long-term opportunity with room for growth and advancement
Previous spa, salon, medical office, hospitality, luxury retail, or client-service experience is preferred but not required for the right candidate.
Experience with Mangomint or another scheduling/spa management platform is a plus, but we are happy to train the right person.
Schedule
We are looking for someone with availability primarily on:
Mondays, Tuesdays, Wednesdays, Fridays, and potentially some weekends.
Hours are flexible based on the needs of the business, but evening and weekend availability is required.
This position may be a great fit for someone looking for a consistent part-time schedule with the opportunity for additional hours and responsibility as the business continues to grow.
Compensation & Perks
- Hourly pay + performance-based bonus opportunities
- Employee discounts on spa treatments and products
- Ongoing training and opportunities to learn and grow within the company
- Opportunity for advancement as ‘ili essentials continues to expand
- Supportive, collaborative, and elevated work environment
- Opportunity to become an integral part of a growing luxury wellness brand
Why ‘ili essentials?
We believe the client experience extends far beyond the treatment room.
From the moment someone books an appointment to the moment they leave our spa, every interaction matters. We are intentional about creating an environment that feels warm, elevated, personal, and genuinely different from a traditional spa experience.
We are looking for someone who shares that mindset.
If you are organized, ambitious, personable, creative, and passionate about providing truly exceptional customer service—and you're looking for an opportunity where you can grow alongside a company—we would love to hear from you.
Pay: $18.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Tell us about a time you went above and beyond for a client or customer.
- How comfortable are you with sales and recommending products/services?
- What interests you about working in a growing luxury wellness business?
Work Location: In person
