BAYCOAST INSURANCE LLC
Position Title: Commercial Lines Account Manager
BayCoast Insurance LLC / Swansea, MA
(Hybrid Eligible)
Salary Range: $61,316 - $98,110
Bilingual: Spanish/Portuguese a plus
BayCoast Insurance LLC is seeking a Commercial Lines Account Manager who knows commercial insurance is about more than policies – it’s about people, partnerships, and precision. If you’re detail-driven, client focused, and thrive in a fast-paced environment where your expertise actually matters, this could be your next move.
You’ll manage a dedicated book of commercial business, collaborate closely with producers and carriers, and serve as a trusted advisor to our clients-helping them protect what they’ve worked hard to build.
WHAT YOU’LL DO
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Manage and service an assigned book of commercial accounts with a focus on accuracy, retention, and growth
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Prepare and process new business, renewals, endorsements, audits, certificates, and cancellations
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Proactively communicate with clients to anticipate needs and deliver personalized service
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Partner with producers, underwriters, and carrier reps to ensure optional coverage and pricing
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Conduct regular account reviews, identifying coverage gaps and cross-sell opportunities
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Handle billing questions, claims, inquiries, and policy changes with confidence and professionalism
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Maintain clear, detailed documentation in the Agency Management System (Applied Epic)
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Stay current on carrier guidelines, coverage trends, and industry changes
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Support team initiatives and departmental goals as needed
WHAT WE’RE LOOKING FOR
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Strong written and verbal communication skills (you can explain coverage without putting people to sleep)
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Solid understanding of commercial insurance coverages, rating, and underwriting
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Ability to juggle multiple priorities without sacrificing accuracy or service
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Experience with agency management systems (Applied Epic strongly preferred)
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Proficiency with Microsoft Office
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High level of professionalism, organization, and attention to detail
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Massachusetts Property & Casualty license (or ability to obtain prior to highering)
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Bilingual Spanish and/or Portuguese is a plus
WHAT WE OFFER:
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Competitive base salary with annual performance incentives
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Hybrid work eligibility
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Comprehensive benefits package including:
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Health, dental, and vision insurance
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401(k) with company match
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Pension plan fully funded by BayCoast
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Short-and long-term disability
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Generous paid time off, personal days, and sick time
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Student loan paydown assistance
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Education assistance and ongoing professional development
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Employee Assistance Program
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A collaborative, supportive team environment that values both professional growth and work-life balance
WHY BAYCOAST?
We’re a community-focused agency with the resources of a larger organization and the heart of a local one. We believe in doing things right, supporting one another, and taking pride in the work we do-for our clients and our community.
If you’re ready to bring your commercial lines expertise somewhere it will be recognized and appreciated, we’d love to hear from you.
