ABOUT HRM ENTERPRISES
Since 1939, HRM Enterprises, Inc. has grown from a small family-owned business into a diverse group of companies with a shared purpose: to serve others with integrity and excellence.
Our family of businesses includes Hartville Hardware & Lumber, the nation's largest independently owned hardware store; Hartville Kitchen, known for its homestyle meals, bakery, and 500-seat entertainment venue; The Shop at Hartville Kitchen, with 25,000 square feet of retail space, and the Hartville MarketPlace & Flea Market, the largest indoor/outdoor market of its kind in the country. Together, these businesses make our Hartville campus a destination for guests searching for quality, community, and connection.
Beyond the Hartville campus, HRM Enterprises is the parent company to Hartville Hardware in Middlefield, Hartville Contractors Supply, Top Advantage Surfaces, Lehman's, HRM Fulfillment Center, Go & Glow Car Wash, and Coshocton Lumber Company. Across all locations, over 900 team members serve with purpose each day.
At HRM Enterprises, our approach is simple: treat others the way you'd want to be treated. This belief shapes how we serve our guests and how we care for each other. We're committed to being the best place to work by offering Sundays off, family-friendly hours, competitive benefits, and meaningful perks like team events, milestone celebrations, and team member discounts.
POSITION OVERVIEW
As an Outdoor Living & Grill Zone Sales Team Member at Hartville Hardware, you are the go-to expert for guests making some of their most exciting home purchases — from patio furniture and outdoor accessories to gas grills, charcoal grills, and everything in between. You bring product knowledge, genuine enthusiasm, and a consultative approach to every conversation.
This part-time role combines two adjacent and highly engaging departments. You will rotate through both Outdoor Living and the Grill Zone, giving you broad product exposure and the opportunity to become a true outdoor lifestyle authority for our guests. If you love talking about grills, outdoor décor, and backyard living — and you enjoy helping people create spaces they love — this is the role for you.
KEY RESPONSIBILITIES
CUSTOMER SERVICE & SALES
Greet and assist guests in both the Outdoor Living department and the Grill Zone with enthusiasm and strong product knowledge
Provide personalized recommendations for outdoor furniture, grills, patio accessories, and related products
Effectively communicate product features and benefits to help guests make confident purchasing decisions
Upsell and cross-sell complementary outdoor living products to enhance the overall guest experience
Address guest inquiries, concerns, returns, exchanges, and warranty-related issues in a professional and timely manner
GRILL ZONE
Develop expert-level knowledge of our grill lineup — gas, charcoal, pellet, and specialty grills — including brands, features, BTUs, cooking capacity, and warranty offerings
Guide guests through the grill selection process based on their cooking style, budget, and needs
Stay current on new grill releases, promotions, and accessories to provide the most up-to-date recommendations
PRODUCT KNOWLEDGE & MERCHANDISING
Develop and maintain a deep understanding of outdoor living products, including features, benefits, and maintenance requirements
Stay informed about industry trends, new product releases, and advancements in outdoor living and grilling technology
Ensure that both the Outdoor Living department and the Grill Zone are well-organized, clean, and visually appealing
Collaborate with the merchandising team to create eye-catching displays that showcase featured products
INVENTORY & TEAM COLLABORATION
Monitor inventory levels and communicate with the inventory control team to restock products as needed
Conduct regular checks for damaged or defective merchandise and initiate appropriate actions
Work closely with other team members, customer service representatives, and management to meet department goals
Collaborate with vendors and manufacturers to stay informed about new products and industry developments
Use point-of-sale systems and store technology accurately to process transactions
GRILL ZONE REQUIREMENT
Team members in this role are required to work in the Grill Zone and develop sales expertise across our full grill assortment. Knowledge of grilling — or a genuine enthusiasm for learning — is essential. You will be expected to confidently recommend grills to guests based on their cooking style and budget.
OUR VALUES & WHAT WE EXPECT
We seek individuals who thrive in a collaborative environment and share our commitment to going above and beyond for every guest. Our core values guide everything we do:
We Give More Than Is Expected
