Job Overview
We are looking for a friendly, confident, and motivated Membership Specialist to help grow our unlimited wash club and provide excellent customer service.
The right person will have a bubbly, outgoing personality and genuinely enjoy talking with people. They must be comfortable starting conversations, explaining membership options, completing sign-ups, and working toward sales goals without pressuring or misleading customers.
Previous sales experience is required.
Responsibilities
- Greet customers with a friendly and enthusiastic attitude
- Start conversations with customers about our wash club
- Clearly explain membership prices, benefits, and terms
- Help customers select the membership that best fits their needs
- Complete membership sign-ups accurately
- Confirm customer, vehicle, license plate, and payment information
- Explain billing dates, automatic renewals, and cancellation policies
- Help existing members with basic account questions
- Update payment methods, vehicle information, or license plates
- Help resolve membership problems or involve a manager when needed
- Promote available upgrades, discounts, and special offers
- Meet daily, weekly, and monthly membership goals
- Track personal sales and report results to management
- Follow up with interested customers when appropriate
- Help reduce cancellations by addressing customer concerns
- Provide honest and accurate information
- Never pressure, mislead, or sign up a customer without clear permission
- Protect customer payment and personal information
- Keep the membership area and sales materials clean and organized
- Learn all wash packages, membership levels, and available services
- Assist at the pay station or other customer-service areas when needed
- Support the rest of the car wash team during busy periods
- Follow all company policies and manager instructions
Attributes We’re Looking For
- Bubbly, outgoing, and engaging personality
- Friendly, positive, and enthusiastic attitude
- Excellent customer-service skills
- Confident approaching and speaking with new people
- Strong communication and listening skills
- Sales-minded without being pushy
- Honest and trustworthy
- Reliable and punctual
- Self-motivated and goal-oriented
- Comfortable being held accountable for sales goals
- Able to stay positive after hearing “no”
- Patient when helping customers with account problems
- Accurate when entering customer and payment information
- Organized and able to multitask
- Willing to learn and accept coaching
- Able to work independently and as part of a team
- Professional and respectful
- Able to remain calm during busy or difficult situations
- Willing to stay productive without constant supervision
Qualifications
- Previous sales experience is required
- Customer-service, retail, hospitality, membership, or car wash experience is preferred
- Basic computer, tablet, and point-of-sale skills
- Ability to learn membership and payment systems
- Ability to clearly explain prices and membership terms
- Basic math and money-handling skills
- Reliable transportation and consistent attendance
- Ability to communicate professionally in person and by phone
- Bilingual skills are a plus but not required
Performance Expectations
Membership Specialists are expected to:
- Provide friendly and enthusiastic service to every customer
- Consistently approach customers and discuss memberships
- Meet reasonable membership sales goals
- Complete sign-ups accurately
- Clearly explain recurring billing and membership terms
- Protect customer information
- Follow up on customer concerns promptly
- Maintain reliable attendance
- Accept coaching and work to improve performance
- Help create repeat customers and long-term members
- Represent the company professionally at all times
Physical and Scheduling Requirements
- Able to stand and walk for extended periods
- Able to work in indoor and outdoor customer-service areas
- Comfortable working in hot, cold, wet, windy, or snowy conditions
- Able to use a tablet, computer, pay station, or point-of-sale system
- Flexible availability based on business needs
- Weekend and holiday availability may be required
The Ideal Candidate
The ideal Membership Specialist has a naturally bubbly personality and brings positive energy to every customer interaction. They enjoy meeting new people, can easily start conversations, and know how to turn a friendly interaction into a sale.
They listen to customers, clearly explain the value of the wash club, and help customers choose the right option. They are honest, dependable, motivated, and comfortable working toward sales goals. They understand that long-term memberships are built through trust, enthusiasm, and excellent service not pressure.
Pay: From $15.00 per hour
Application Question(s):
- Are you comfortable approaching customers and starting conversations without waiting for them to approach you?
Work Location: In person
