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Technical Support Apprentice - Des Moines, IA

Data Business Equipment -
Urbandale, IA

Job Details

Full-time
$32,000 - $40,000 a year

Qualifications

Customer communication
High school diploma or GED

Full Job Description

GENERAL JOB DESCRIPTION

The Technical Support Apprentice is an entry-level position providing an opportunity to learn and demonstrate the skills necessary to become a successful Technical Support Technician or Field Service Technician with DBE. Successful Technical Services Apprentices will focus on learning, internalizing, and demonstrating competency with individual and specific skills and assignments as directed until those items become second nature.

DUTIES & RESPONSIBILITIES

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)

Rebuild, rework, and test parts and other equipment assemblies returned by customers, Field Service Technicians, or OEM vendors to ensure these items meet DBE requirements
Assist with assembly, staging, and preparation of financial equipment including in-depth testing to ensure equipment is fully functional and meets customer requirements prior to delivery and installation
Assist with properly refurbishing and rebuilding financial equipment in preparation for delivery and installation
Assist with rebuilding, loading software, configuring, and testing ATM cores
Assist with imaging and configuration of ATM software as necessary
Drive company vehicles while performing small deliveries to Field Service Technicians or field stocking locations as necessary
Demonstrate accountability for parts inventory and company assets at all times
Assist with financial equipment installations and/or upgrades in the field when required
Maintain a professional image of yourself and DBE while modeling proper technician behavior
Under the direction of VP Technical Support or Technical Services Lead Technician, complete special tasks and other projects as assigned

SUPERVISORY RESPONSIBILITIES

# of Direct Reports = 0
# of Indirect Reports = 0

EDUCATION & TRAINING

High school education required.
Post-secondary technical education or military experience preferred

KNOWLEDGE & EXPERIENCE

Knowledge of basic electronics principles
Strong mechanical aptitude
Good PC/computer skills
Clean driving record

SKILLS & ABILITIES

Excellent problem-solving, decision making and troubleshooting skills
Exceptional customer service skills
Effective customer and co-worker communication, both orally and in writing
Ability to effectively prioritize and manage time
Possess the ability to manage and research assignments independently
Exceptional organizational skills and the ability to handle multiple tasks concurrently

WORKING CONDITIONS

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:

C = Continuously (67% to 100% of workday)

F = Frequently (34% to 66% of workweek)

O = Occasional (1% to 33% of the workweek)

N = Never (0% of the workweek)

Physical Demand/ Work Conditions

Frequency

Physical Demand/ Work Conditions

Frequency

Sitting

Lifting

Standing

Sedentary (0 - 10 lbs.)

Walking

Light (11 - 25 lbs.)

Bending

Medium (26 - 50 lbs.)

Stooping

Heavy (51 - 74 lbs.)

Kneeling

Very Heavy (75 – 100 lbs.)

Climb Ladders

Dexterity

Driving

Eye/Hand Coordination

Reach Above Shoulder

Handling (holding, grasping, feeling)

TYPICAL NOISE LEVEL

Quiet Moderate Loud

SPECIAL HEARING REQUIREMENTS

N/A

SPECIAL VISION REQUIREMENTS

Color

Distance

Depth Perception

Ability to Focus

Peripheral Vision

PRIVACY

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.

EEOAA Disclosure

This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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