HeplerBroom is seeking a proactive and customer-focused IT Service Desk Analyst to join our dynamic IT team. In this role, you will provide exceptional technical support to internal users across the firm, serving as a trusted resource for day-to-day technology needs. This position is ideal for someone who enjoys problem-solving, delivering outstanding customer service, and being the first point of contact when colleagues need assistance.
Based in our Chicago office, you will serve as the primary on-site IT resource, providing hands-on support and helping ensure a seamless technology experience for attorneys and staff. From troubleshooting hardware and software issues to supporting new technology initiatives, you will play a key role in keeping our team connected, productive, and successful.
Why You'll Love This Job
-
Be the Go-To IT Resource: Serve as the primary on-site technology support professional for our Chicago office, helping attorneys and staff stay productive and connected.
-
Make an Immediate Impact: Provide hands-on support for hardware, software, mobile devices, and business applications while delivering an exceptional user experience.
-
Drive Continuous Improvement: Identify opportunities to enhance IT processes, streamline workflows, and improve service delivery across the firm.
-
Work with Modern Technology: Stay current on emerging technologies and contribute ideas that strengthen our technology environment and support the firm's strategic goals.
Key Responsibilities:
-
Support Excellence: Deliver outstanding end-user support with 2+ years of experience.
-
Problem Solver: Diagnose, document, and resolve client requests efficiently, using your analytical skills.
-
Tech Savvy: Configure, troubleshoot, and support core applications including Windows, MS Office, Browsers, Mobile Device Connectivity, Teams/Zoom, and Endpoint Threat Detection, and core hardware including laptops, monitors, docking stations, desktop phones, printers, copiers, and peripherals.
-
Cyber Guardian: Apply cyber best practices to ensure endpoint protection.
-
Team Player: Collaborate effectively, document and maintain an IT knowledgebase, and provide new user orientation.
What We're Looking For:
-
Tech Proficiency: Thorough knowledge of current versions of Microsoft Office (365) and Windows.
- People Focused: Excellent interpersonal and customer service skills.
