Handi Quilter, the worldwide leader in longarm quilting machines and accessories has an immediate, full-time Customer Relations Coordinator position available. Handi Quilter is an innovative company that provides quilters with the highest quality products and service. We pride ourselves in having a great work environment. We offer competitive salary and benefits. To apply, email resume to [email protected]. Works under the direction of the Customer Relations Manager.
Required Skills:
- Must have computer skills including knowledge of Microsoft Office, Word, Excel
- Accurately enter data into multiple computer programs including Sage 100 and CRM
- Ability to professionally answer customer phone calls
- Must have excellent communication skills, both written and verbal
- Must be able to troubleshoot and explain precise information over the phone
- One to three years customer service experience required, including dealing with difficult customers
- Must be prompt and punctual to answer incoming phone calls and questions and document conversations
- Ability to work independently and as part of a team
- Must be detail oriented
- Must be able to accomplish multiple tasks in a timely manner
- Contacts representatives and consumers regarding operations
- Other office functions as needed, including faxing, mailing, filing, etc.
- Must be able to work with all teams within the company
- Other duties as assigned by the Customer Relations Manager
Knowledge, Skills, and Abilities:
- Customer service skills
- Problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily.
- Ability to share work among a customer service team.
- Attentiveness and patience
- Time-management skills
- Computer skills including knowledge of Microsoft Office
- Communication skills, both written and verbal
- Punctual and polite to consumers, representatives, and co-workers.
- Work and coordinate within a team.
- Customer Service experience a plus
- Excellent communication skills
- Ability to work independently and collaboratively in a team environment.
- Typing – minimum 25 wpm
Minimum Qualification Standards:
- High school diploma or equivalent; technical degree or certification is a plus.
- Familiarity with relevant technologies and software applications.
- Problem-solving skills
Physical Activities and Requirements:
- Accurately enter data into multiple systems
- Accomplish multiple tasks in a timely manner.
- Contacting representatives and consumers regarding operations
- Background Check & Drug Test
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
