The Appraisal Administration Clerk will be responsible for appraisal administration support to internal customers and vendors (appraisers). Appraisal Administrative Clerk adheres to established Residential Appraisal Department and Fremont Bank policies and procedures to effectively satisfy inquiries, diffuse situations and resolve issues in a timely, professional manner. This includes calls and/or emails to clients and appraisers; updating reports; updating appraisal status; assigning appraisals; and review processing of appraisals. Selected individual must be familiar with PC, Microsoft Office, communicate and write effectively. Ability to work independently is a must.
-
Assign appraisal orders per the process and procedures
-
Review process and import appraisals per process and procedures
-
Ensure that all interactions with client, vendor and staff are handled professionally, accurately, with high quality and performance standards and integrity
-
Handle incoming phone calls and emails to resolve client/vendor inquiries
-
Resolve client/vendor issue by offering solutions, corrections, or adjustments; follow up to ensure customer satisfaction
-
Adhere to Fremont Bank guidelines, regulatory banking requirements, policies and procedures to process client requests
-
Required to meet SLA (service level agreements) and follow review processing matrix
-
Perform other job-related duties as assigned
-
Must go above and beyond to provide the “Six Diamond” experience in every interaction
-
High School Diploma or equivalent
-
Proficiency with basic computer applications including appraisal tracking systems and Microsoft Office products (Outlook, Teams, Word, Excel)
-
Good Organization and time management skills with the ability to prioritize workload to meet deadlines and production expectations
-
Ability to work independently and handle multiple tasks simultaneously
-
Effective problem-solving skills
-
Must be flexible with schedule to ensure proper coverage as determined by business needs
-
Customer service oriented with good communication skills, both written and verbal
-
Residential loan and Real Estate Appraisal preferred
