Service Advisor Assistant - Recreational Vehicles
If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor Assistant; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job Responsibilities
- Attitude is everything-greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low pressure, high integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Education and/or Experience
A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.
Benefits
Sick Days/ Personal Days= 3 days annually
Paid time off= 7 paid holiday days
New Years, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and extra day around Christmas.
Paid Vacation- 1 week paid vacation after one year anniversary date
2 weeks after two years
3 weeks after five years
About Us
Camperland of Oklahoma began in 1994 under the ownership of Ron Shepherd. Today, Ron is still active in the company, but day-to-day operations are overseen by his sons, Thomas and Brent Shepherd. We are extremely proud to be a family-owned and family-focused business that has grown to be one of the most successful RV dealers in Oklahoma.
