Front End Cashier - FT 40 hrs. per wk.
Reports To: Front End Manager
FLSA Status: Non-exempt
Salary Level: $19.00 - $30.00/hr.
Summary: To provide excellent customer service by using the registers quickly and accurately, check out customer purchases and encourage memberships.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
Customer Service –
- Treat customers in a prompt, friendly, attentive, cheerful, and helpful manner
- Warmly great customers and end transactions with a pleasant farewell, such as “Thank you for shopping at the Co-op”
- Have an awareness of customers standing in line and call for back-up so that customers wait only a short time to be checked out
- Request Member card
- Assist customer with bagging groceries
- Become familiar with co-op policies in order to better answer customer questions
- Refer unresolved questions or problems to the appropriate employees, such as a manager or department head
- Inform non-members of the benefits of membership and provide them with the membership brochure.
Cashiering –
- Check out all purchases quickly and accurately
- Use correct prices and codes and ring items into the correct department
- Determine total transaction
- Inform customer of amount, collect payment and make accurate change
- Assist other cashiers with customer service tasks; i.e., bagging groceries, selling memberships, related paperwork
- Verify cash at the beginning of shift
- Balance cash drawer at the end of shift, striving for perfect drawers
- Do not leave front end for extra tasks or errands unless a second cashier is present
- Comply with government regulations regarding food stamps
- Ensure sales of alcohol are only sold to customers 21 years of age or older
- Additional tasks as assigned by the Front End Manager
Work Environment –
- Work in a positive, cooperative and friendly manner with fellow co-op employees
- Arrive and depart promptly according to the front end work schedule
- Set a positive example for other cashiers and employees
- Maintain front end area in a clean, organized and orderly condition, free of carts, baskets, and debris
- Take initiative to stock items or ask for assignments from Manager on Duty when no customers need to be checked out.
Responsibilities to Safety:
- Protect the safety of self, co-worker's, and BriarPatch Co-op patrons at all times.
- Report any potentially harmful equipment or situations to the immediate supervisor without delay.
- Report safety-related accidents and incidents at once to supervisor.
- Follow all company and safety policies and procedures.
- Operate equipment in a safe manner that will not lead to injury of self or others.
Supervisory Responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or GED certificate preferred; previous cashiering/cash handling experience preferred along with customer service experience.
Knowledge and Skill Requirements:
- Excellent customer service skills
- Ability to project an outgoing, friendly personality
- Regular, predictable attendance
Language Skills:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
Mathematical Skills:
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio and percent.
Reasoning Ability:
- Ability to solve practical problems and deal with a variety of concrete variables in situations
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or electronic form.
- Computer Skills:
- An individual should have knowledge of:
- Internet software
- Inventory software
- Order processing systems
- Spreadsheet software and
- Word Processing software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Stand – majority of shift
- Walk
- Use hands and fingers
- Handle or feel
- Reach with hands and arms
- Stoop
- Kneel
- Crouch or crawl
- Talk or hear
- Taste or smell
The employee must regularly lift and/or move up to 50 pounds safely.
Be regularly exposed to natural oils, chemicals and odors/fragrances, including perfumes, colognes and scented lotions
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to a moderate level of noise and occasional changes in temperature.
Responsibilities to Sustainability:
- Contribute to sustainability efforts at BriarPatch that support a sustainable community through:
- Minimizing waste by reducing and reusing materials and resources when possible.
- Proper recycling and composting.
- Water & energy conservation.
Responsibilities to Diversity, Equity, and Inclusion:
- Value and support a work environment that includes people of different identities from diverse backgrounds
