Position: Front Desk Agent (3:00 PM – 11:00 PM) & Night Auditor (11:00 PM to 7:00 AM)
Location: DoubleTree by Hilton – Wilmington, DE
Position Overview:
DoubleTree by Hilton Wilmington is seeking an experienced Front Desk Agent for the evening and night shift. This is a high-impact, guest-facing role during peak arrival hours. We are specifically seeking candidates with strong hands-on experience using Hilton PEP (Property Engagement Platform).
This is not an entry-level role — prior hotel front desk experience and proficiency in PEP are required.
Key Responsibilities:
- Deliver exceptional guest service aligned with Hilton brand standards
- Process check-ins and check-outs efficiently using Hilton PEP system
- Manage room assignments, reservations, and billing inquiries with accuracy
- Handle guest concerns professionally and resolve issues promptly
- Coordinate with housekeeping and maintenance to ensure room readiness
- Maintain accurate cash handling and transaction records
- Promote Hilton Honors enrollment and hotel amenities
- Support overall front office operations during peak shift hours
Required Qualifications:
- Minimum 1 year hotel front desk experience (required)
- Strong working knowledge and hands-on proficiency with Hilton PEP system (required)
- Ability to multitask in a fast-paced environment
- Strong communication and problem-solving skills
- Professional appearance and high-energy, guest-focused attitude
- Availability to work evenings, weekends, and holidays
Why Join DoubleTree Wilmington?
- Competitive pay
- Hilton team member travel benefits
- Professional growth opportunities
- Supportive team environment
Job Types: Full-time, Part-time
Pay: $17.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Hilton: 1 year (Required)
Ability to Commute:
- Wilmington, DE 19801 (Required)
Work Location: In person
