The City of Norfolk’s Department of Public Works is currently seeking a Customer Service Supervisor within the Division of Towing and Recovery. This position provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the Department’s and Division’s mission, objectives, and values. Oversees the day to day operations of a call center, assuring that customers enjoy a positive, professional and complete interaction with all team members. Supports strategic improvements consistent with departmental goals and initiatives, focusing on improving customer retention through a high quality customer experience. Measures and provides appropriate performance and behavioral feedback to assigned team members. Assists in the design or implementation of continual improvement projects. Offers suggestions to management with ideas on how to improve customer interaction, employee morale and streamline processes.
The Department of Public Works builds, maintains, and operates the physical facilities that support and enhance the lives of Norfolk’s citizens, businesses and visitors, including the City’s storm water system, street network, waste management and recycling systems. The Department is comprised of 9 divisions that function collectively to make your commute safe and efficient, your neighborhood more attractive, and the streets and sidewalks clean and well-maintained.
Departmental Hiring Salary Range: $55,210.37 - $63,355.17
