JOB Under occasional supervision, the Taxpayer Services (TPS) Representative performs essential front-line customer service and administrative duties for the Assessor’s Office. The position serves as the primary point of contact for in-person, phone, and electronic inquiries from the public. Duties include processing special assessment applications, mobile home registrations, and supporting various divisions. This position requires professionalism, flexibility, and accuracy in a fast-paced, high-volume office environment. EXAMPLE OF DUTIES
- Provide excellent customer service to all taxpayers in person, by phone, or via email.
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Serve as the first point of contact at the Assessor’s reception area.
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Review, process, and track special assessment applications in compliance with SC Code § 12-43-220(a).
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Issue mobile home registrations in compliance with SC Code § 31-17-320 and assist with related transactions.
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Respond to taxpayer inquiries about tax bills, notices, assessment letters, and related correspondence.
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Research and process requests for appeals, refunds, and special assessments; ensure accuracy and timeliness.
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Review daily transactions and reports for accuracy and completeness; suggest corrections as needed.
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Scan, route, and archive daily paperwork and applications using OnBase, Unity Client, and other software.
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Respond to emails sent to department mailboxes (e.g., asktps@, campgrounds@) in a timely, professional manner.
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Maintain an organized and safe work environment, including the reception area and common spaces.
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Perform clerical support for other divisions, including data entry and scanning.
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Maintain and utilize software systems including CAMA, workflow software, permitting software, and Microsoft Office.
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Return voicemails and follow up with taxpayers to resolve outstanding issues.
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Understand deadlines and applicable years for refunds, and coordinate with billing staff when necessary.
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May be assigned to different Assessor office locations on a rotating or as-needed basis.
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Perform other duties as assigned by management.
SUPPLEMENTAL INFORMATION
- High school diploma or GED.
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Two years of general office experience, preferably in a customer-facing or public service environment.
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Or any equivalent combination of education and experience sufficient to demonstrate the knowledge, skills, and abilities required for the position.
