Our associates celebrate lives. We celebrate our associates.
Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
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Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
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Accountable for monitoring and achieving annual financial goals
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Approve expenditures and invoices including overtime
Operations
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Manage the daily activities ensuring on-time services
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Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
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Establish location goals and priorities
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Effectively present and communicate Company and Market strategies, values, and goals to staff
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Manage frontline supervisor’s responsibilities, expectations, and accountabilities
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Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
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Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
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Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
People Development
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Develop a strong, trusting, and reliable team
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Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
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Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
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Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
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Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
- Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
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Develop and or implement plans to improve customer satisfaction index and on-line community reviews
MINIMUM REQUIREMENTS
Education
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High school diploma or equivalent
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Technical schooling diploma or Mortuary Science preferred
Experience
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Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
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Minimum (2) years of experience managing people or projects
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Budgeting and expense control experience strongly preferred
Knowledge, Skills and Abilities
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Ability to work evenings and weekends
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Financial and business acumen
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Proficient in MS Office suite
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Excellent customer service skills
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Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Postal Code: 17011
Category (Portal Searching): Operations
Job Location: US-PA - Camp Hill
