About JONES CENTER
For 30 years, Jones Center has been a trusted community anchor for Northwest Arkansas—a place where everyone can learn, play, and thrive together. With 600,000 annual visitors and a mission to fuel community connections and cultivate spaces and experiences for all, we serve as a dynamic hub for education, recreation, arts, and nonprofit sustainability. Through our Jones Community for Nonprofits campuses, we empower more than 100 mission-driven organizations, strengthening the social fabric of our region.
Job Summary
The Safety & Security Associate helps create a safe, secure, and welcoming campus where guests, tenants, staff, and community members of all backgrounds feel comfortable and can enjoy everything The Jones Center has to offer. This role leads with excellent customer service — greeting people warmly, offering a hand, and being a friendly, approachable presence throughout the facility — while keeping a constant, watchful eye on surroundings and activity in the assigned area. The Associate provides the security detail outlined in the post orders, helps everyone follow proper safety procedures, and identifies and addresses hazards before they become problems. Building positive relationships is central to the job, whether with the guests we serve every day or with our partners in local law enforcement and fire departments. This position requires flexibility for after-hours and weekend events, along with availability by personal cell phone or similar device as needed.
Schedule
- Wednesday through Sunday
- 3:30 PM – 12:00 AM (Midnight)
Main Responsibilities
- Serve as a visible, approachable presence at entrances and throughout the facility, helping set a friendly and safe tone for everyone who walks in.
- Greet guests warmly, offer directions and wayfinding, and help visitors find programs, amenities, and staff.
- Lead with a hospitality-first mindset, treating courtesy and assistance as the primary tool, with security awareness woven in.
- Proactively offer help to guests who appear lost, confused, or in need of assistance rather than waiting to be asked.
- Answer questions kindly, and connect guests with the right department or team member when unable to help directly.
- Assist guests with everyday needs such as lost-and-found, locating a staff member, or an escort to their vehicle after hours.
- Support accessibility by assisting guests with mobility, sensory, or other needs so everyone can navigate the Center safely and comfortably.
- Help with crowd flow and guest guidance during events, programs, and peak times to keep the experience smooth and welcoming.
- Model calm, patient, and respectful behavior in every interaction, including during busy events or tense moments.
- Build positive, familiar relationships with members, program participants, and regular visitors to foster trust and a sense of community.
- Represent The Jones Center professionally, acting as an ambassador of the organization and its mission to the public.
- Help reunite lost children with their parents or guardians in accordance with the Center's established child safety procedures.
- Be on time and report to post in full uniform.
- Maintain a professional image that includes greeting customers, visitors, and employees politely and kindly.
- Be proactive in knowing all revisions to post orders and general information from The Jones Center.
- Continuously monitor cameras or equipment as outlined in the post orders.
- Secure premises and personnel by patrolling property, monitoring surveillance equipment, and access points. Diligently report any suspicious activity and investigate accidents.
- Maintain a working knowledge of all emergency policies, procedures, and regulations to respond to alarms, incidents, and emergencies.
- Complete Daily Activity Reports, Logbook Entries, Incident Reports, and all relevant reports related to job assignments.
- Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
- Know about any life safety systems, fire panels, CCTV system computers, and other equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors.
- Ensure training and compliance guidelines are met as outlined by The Jones Center.
- Communicate daily with the Safety and Security Leader about any security issues or changes that need to be considered or implemented.
- Assist managers and employees with the safety and security policies and processes.
- Maintain the confidentiality of any information encountered.
- Ability to perform First-Aid when necessary.
- Defuse potential volatile situations and intervene when necessary.
Minimum Qualifications
Required Skills and Abilities
- Excellent interpersonal and customer service skills.
- Ability to be a hands-on, results-oriented employee, handling multiple priorities simultaneously.
- Ability to facilitate progressive change, work as part of a team and follow directions.
- Work with a sense of urgency.
- Strong oral and written communication skills.
- Constant and dedicated vigilance.
- Reliable Transportation.
- Willingness and ability to work a flexible schedule.
Education, Training, and Experience
- High School Diploma or equivalent combination of education, training, and experience.
- At least one year of experience in a similar role.
- CPR/First AID Certified or ability to complete CPR/First-Aid Training.
- Ability to obtain a Private Security Officer License.
Physical Requirements
- Ability to remain stationary, occasionally standing or sitting for prolonged periods.
- Ability to lift 50 pounds occasionally.
- Ability to twist, turn, bend, stand, climb stairs, and walk as required to perform the duties associated with the role.
- CPR/First AID Certified or ability to successfully complete CPR/First-Aid Training.
- Ability to participate and successfully complete self-defense classes.
Pay: $18.55 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
