*Full or Part Time*
Company Overview: At Viridien, we strive to enhance our customers' lives by transforming their outdoor spaces into luxurious extensions of their homes. With the largest selection of in-stock outdoor furniture in the Carolinas and access to thousands of custom order options, we are committed to providing exceptional service and quality products.
Purpose: Design Consultants at Viridien play a pivotal role in delivering an exceptional customer experience. They engage with clients to understand their needs, provide expert advice on products, and ensure a seamless sales process from initial inquiry to delivery. The role demands proactive customer engagement, strong product knowledge, and a passion for building lasting client relationships. Successful Design Consultants will demonstrate a passion for sales, a commitment to exceptional customer service, and the ability to thrive in a dynamic retail environment.
Responsibilities:
- Provide a personalized, luxury service to Viridien clientele, ensuring a seamless customer experience.
- Own the client experience from initial contact through delivery
- Grow and maintain a strong client base through proactive follow-up and exceptional service.
- Identify customer needs and offer expert advice on outdoor furniture fabrics, materials, and applications.
- Manage customer orders accurately and efficiently
- Investigate and resolve customer complaints promptly and effectively, directing service issues to the responsible department as needed.
- Actively pursue sales opportunities during downtime to maximize productivity.
- Collaborate with the marketing team to maximize the impact of promotional efforts.
- Monitor and meet Key Performance Indicators (KPIs) to drive individual and team goals.
- Manage emails, phone calls, and customer inquiries
- Assist with cleanliness and merchandising in the showroom
- Assist with tasks as assigned by the Store Manager to ensure smooth operations.
Skills/Qualifications:
- Excellent verbal and written communication skills
- Exceptional customer service abilities
- Prior experience in sales required, preferably in retail or furniture sales.
- Proficiency in CRM software preferred
- Basic understanding of accounting principles and math skills.
- Detail-oriented
- Self-motivated
- Possess honesty and integrity
- Computer literate
- Availability to work a variable schedule of at least 40 hours per week, including nights, weekends, and holidays required
- Ability to maintain consistent attendance and punctuality
Physical Requirements:
- Ability to assist lifting up to 25 pounds.
- Regular walking and standing throughout the workday.
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- sales: 3 years (Required)
- Furniture sales: 3 years (Required)
Ability to Commute:
- Raleigh, NC 27616 (Required)
Ability to Relocate:
- Raleigh, NC 27616: Relocate before starting work (Required)
Work Location: In person
