The Executive Housekeeper is responsible for overseeing the housekeeping department, ensuring the highest standards of cleanliness and organization throughout the property. This role includes managing staff, developing cleaning schedules, and maintaining inventory of supplies. The Executive Housekeeper also collaborates with other departments to ensure a seamless guest experience and implements training programs to uphold quality standards. Strong leadership and communication skills are essential for success in this position.
Interview, recruit, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Maintain high cleanliness standards in guest rooms, meeting space, and public areas.
Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Associate or Bachelor’s degree in the hospitality field preferred.
Two Years working as an Executive Housekeeper or Housekeeping Department leader required.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Must be able to provide outstanding customer service to internal and external guests.
Must have knowledge of departmental operations.
Must have knowledge of computers and training techniques.
Maintain a professional appearance and manner at all times.
Ability to exercise judgment in evaluating situations and in making sound decisions.
Must have strong interpersonal skills and cordial behavior.
Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
