NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional.
The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks.
Please note: This is an onsite position based in Midland, Texas. To be considered for the role, candidates must be located within a reasonable commuting distance of NetAscendant's Midland office.
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Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
- Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
- Perform software installations, updates, and security patches according to company and client requirements.
- Support users with Microsoft Office applications, email configurations, and productivity tools.
- Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
- Replace or repair computer hardware components such as drives, memory, and peripherals.
- Document support activities, resolutions, and system changes in the company’s ticketing or tracking system.
- Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
- Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
- Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.
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Strong knowledge of Windows desktop operating systems.
- Basic knowledge of Windows server operating systems.
- Basic knowledge of Mac OS.
- Basic knowledge of TCP/IP networking and troubleshooting tools
- Proficiency in using and supporting Microsoft Office.
- Experience supporting smart phones, tablets and other mobile devices.
- Experience installing software, patches, and updates on desktops and laptops.
- Experience in troubleshooting basic network, hardware, software, and printing problems.
- Experience in replacing hardware on desktops and laptops.
- Ability and desire to learn new skills.
- Passion for customer service.
- Excellent written and oral communication skills.
- Outstanding diagnostic and problem-solving skills
- Degree in Computer Science or relevant field preferred.
- Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred.
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401(k)
- Health insurance
- Paid time off
- Professional development assistance
The mission of NetAscendant Solutions is to provide enterprise-class, worry-free, and integrity-based information technology solutions to small and medium-sized businesses, enabling these businesses to efficiently communicate, effortlessly capture data, and strategically leverage information.
