Aloft LGA Airport Hotel is a Marriott brand hotel franchise in East Elmhurst, NY.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Operate the phone system, answering and directing calls as necessary
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
Skills:
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Attention to detail and ability to multitask effectively
- Basic computer skills, including knowledge of Microsoft Office Suite
This position requires a high level of flexibility in schedule, and an availability to pick up Evening (3pm- 11pm, 11pm- 7am) and Weekend Shifts (FRI, SAT, SUN).
Understanding of the Lightspeed PMS system is a significant advantage.
The Guest Experience Representative will be responsible for providing exceptional customer service to guests while also managing administrative tasks. The main responsibilities include greeting guests, checking them in/out, handling inquiries/complaints, operating the phone system, and assisting with administrative duties. Strong communication skills, attention to detail, and basic computer proficiency are essential for success in this role.
Pay: $19.00 - $21.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
