Ellicott Hotels a division of Ellicott Development is looking for a Hotel Executive Housekeeper for our Staybridge Amherst Hotel located at 1290 Sweet Home Rd, Buffalo, NY 14228 to manage the housekeeping and laundry operation, to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
RESPONSIBILITIES: (To include but not limited to)
- Oversee the day to day activities of the housekeeping department; including planning, scheduling and organizing work to ensure proper coverage.
- Anticipate internal/ external guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of the day.
- Perform scheduled routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby are clean and in good repair to meet guest satisfaction.
- Maintain positive internal/external guest relations at all times, while resolving any internal/external guest complaints, ensuring guest satisfaction. This includes responding to guest complaints and ensure corrective action is taken.
- Assist with the special needs and requests of repeat guests and members of frequency programs. If special items requested, follow up on delivery and return of all such items.
This busy Amherst hotel needs an Executive Housekeeper who strives in a fast paced environment, has attention to detail and enjoys mentoring staff members.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Shift:
Work Location: In person
