Job description:
1st International Auto Group is a well-established, family-owned used car dealership and service center proudly serving the Merrimack community for over 14 years. We take great pride in our reputation for quality vehicles, exceptional service, and long-standing relationships with our customers. Our team is passionate, hardworking, and dedicated to delivering the best experience possible—whether it’s sales, service, or detailing.
We are looking for a Service Advisor to join our team. This position is responsible for overseeing the day-to-day flow of the service department. The right candidate must be organized, proactive, dependable, and capable of keeping service processes running efficiently.
This is a key operational role within the dealership and is ideal for someone who understands automotive service, dealership inventory management, and team coordination.
Key Responsibilities
- Oversee daily service department workflow and help ensure repairs are handled efficiently
- Coordinate with technicians, and outside vendors
- Monitor repair status, parts needs, and turnaround times
- Help maintain quality control on serviced vehicles before they are front-line ready
- Maintain accurate inventory records, vehicle status updates, and internal tracking spreadsheets
- Work closely with sales, service, and management to prioritize units and minimize downtime
- Monitor aged inventory and help identify vehicles that need attention, mechanical work, or pricing review
- Create and maintain internal processes, policies, and operational documents
- Assist with vendor scheduling, and general dealership operations
- Use Excel or Google Sheets to track progress, timelines, costs, and inventory status
- Support management in improving dealership efficiency and accountability across departments
Requirements
- Previous automotive dealership experience strongly preferred
- Experience in service department operations, inventory management, or a similar dealership role
- Strong organizational and multitasking skills
- Ability to manage priorities in a fast-paced environment
- Strong communication and problem-solving skills
- Basic knowledge of vehicle mechanics and repair process
- Comfortable using Excel or Google Sheets
- Basic computer skills required
- Ability to create and organize documents, policies, and workflow systems
- Valid driver’s license required
Preferred Qualifications
- Used car dealership experience
- Knowledge of recon process and inventory turn management
- Experience working with service scheduling, parts coordination, and vehicle status tracking
- Ability to take ownership of operational issues and follow them through to completion
What We’re Looking For
- Strong attention to detail
- Accountability and follow-through
- Team-oriented attitude
- Professional communication
- Someone who can help bring structure, consistency, and efficiency to daily operations
Benefits
- Competitive pay based on experience
- Opportunity for growth within the company
- Supportive team environment
- Long-term opportunity with a well-established dealership
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Pay: $50,000.00 - $65,000.00 per year
Benefits:
Work Location: In person
