As a Title and Registrations Operations Specialist you will execute registration and title applications on behalf of Rivian customers, ensuring a seamless customer experience. You will also work to increase efficiency and support customer facing employees both at headquarters in Normal, IL and in the field. To be successful in this role you will bring a wealth of knowledge of vehicle registrations in 50 states and be a supportive and collaborative team player.
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Review consumer title and registration applications, verify accuracy of all documents
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Support field and headquarters team members in obtaining needed information and documents
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Submit registration and title applications
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Work with local DMV authorities to solve any outstanding issues
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Stay up to date with local regulation changes and communicate any necessary process changes
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Be comfortable working directly with customers when needed to resolve registration issues.
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Verify transaction accuracy and completion (financing, trade in, down payments)
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Knowledge of commercial fleet registrations and renewals
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Knowledge of Electric Vehicle tax incentives
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Expert experience with DealerTrack and RegUSA
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Experience with variety of US states DMV procedures and rules
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Bias for action & curiosity to learn what you don’t already know
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Penchant for building positive working relationships
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Experience registering Electric Vehicles advantageous
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Must be able to pass a criminal background check (including fingerprints) in Massachusetts
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Must have a valid driver’s license
