Teamwork
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Provides direction to the organization with respect to HIV issues
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Functions as CBHS’ primary clinical consultant in HIV
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Collaborates with Pharmacy staff in maximizing an HIV formulary and assisting the pharmacy in seeking inclusions of HIV agents in MCO formularies as they become FDA approved
Communication
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Keeps CBHS clinical staff aware of updates to HIV guidelines and new research findings through regular presentations at staff meetings
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Ensures that medical staff and other interested/involved departments (nursing, CMOD) are aware of current clinical trials and enrollment criteria
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Represents CBHS to the medical and patient Communities, as well as the community at-large, as an expert in HIV medicine
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Reads and responds to e-mail in a timely manner
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Answers phone calls/pages within 30 minutes
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Serves on MST Task Force
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Responds promptly to queries from sponsors about specific cases
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Participates in internal committees and teams as requested
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Is an activist for his/her patients (data sources: peer review, chart audits)
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Advocates for referral to MST for HIV patients starting ARV’s or changing ARV’s
Analytical and Critical Thinking
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Applies the Care Model to patient care
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Maintains the standard of clinical care, using diagnostic testing appropriately yet
Cost-effective, and providing appropriate treatment
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Assesses for barriers and assets in a patient’s social environment that are likely to affect health outcomes
Problem Solving and Decision Making
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Reviews research patients’ labs within 2 working days of receipt and takes appropriate action if abnormal
Patient Focus
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Effectively engages patients in their care.
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Makes sure that patient calls are returned (by self or other staff) within 2 working
days
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Addresses patient concerns brought up during visit, and documents assessment and
plan for these concerns
Professionalism
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Demonstrates professionalism and integrity in all aspects of patient care
Workplace Computer and Equipment
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Maintains complete, legible, and comprehensive documentation
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Utilizes EMR resources to manage patient care, flags, protocols, referrals
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Serves on MST Task Force and advocates for referral to MST for all HIV patients starting a new medication regimen or undergoing a medication regimen change.
Checking, Examining & Recording
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Consistently completes progress notes of patient encounters by end of next business day
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Consistently removes inactive medications from patient’s med lists
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Consistently removes inactive medications from patient’s problem lists
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Is timely with respect to completion of necessary paperwork such as disability forms
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Completes paperwork and billing in a timely and complete manner
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Completes clinic billing and coding documentation in a complete and accurate manner
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Documents social history (ever) in 90% of patients seen at least 3 times as PCP.
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Allergies are documented (ever) in 90% of patients seen at least 3 times as PCP.
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Health habits and risk factors are documented (ever) in 90% of patients seen at least 3 times as PCP.
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Sexual history is updated within the last two years in 50% of cases audited.
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Immunizations are up to date in at least 50% of patients reviewed in chart audit
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Self-management goal has been documented/updated within one year for patients with chronic disease at least 40% of time in chart audit
Compliance, Policies and Procedures
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Keeps current with respect to organizational policies and procedures, and puts them into action accordingly
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Shows meaningful progress toward their quality improvement goals
Interpersonal Skills
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Is approachable to the nurse or midlevel provider on call.
