Automotive Service Advisor

Ross Downing CDJR, LLC
Hammond, LA

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Job Details

Full-time
$63,790.12 - $110,000.00 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Service writing
Sales
Phone communication
In-person customer service
Driver's License
Automotive service
Computer skills
Repair estimation
Client interaction via phone calls

Full Job Description

Time to take your weekends back!

Our Service Department is open Monday - Friday 7:30 a.m. - 6:00 p.m.

At Ross Downing CDJR of Hammond, La we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Ross Downing is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Experienced Automotive Service Advisor / Writer to join our team in Hammond La.

Dealership Service Hours Monday - Friday 7:30 a.m. - 6:00 pm (Meaning your hours are 7:15 to 6:15 to get your day started and closed...)

Our ideal candidate should have a minimum 2 years of experience as an Automotive Service Advisor / Writer or 3 years of Automotive Dealership Experience (CDJR preferred)

Automotive Service Advisor / Writer Qualifications:

2+ years of experience as an Automotive Service Advisor / Writer

Exceptional people and sales skills

Must be able to work with multiple customers and \"drive\" their assigned tech team

Professional appearance

Strong phone skills

Must maintain high CSI - Provide Exceptional Customer Service

Strong computer skills

Positive attitude with strong work ethic

Ability to accurately estimate mechanical repairs based on advisement of technicians

Must have a valid Louisiana driver's license with clean driving record and be able to pass a background check and pre-employment drug screening.

Automotive Service Advisor / Writer Responsibilities:

Engage with customers both in person and over the phone to determine their service needs and provide recommendations for services

Document customer requests or needs based on details provided

Communicate with Service BDC, Technicians and customer.

Assist customers with planning around maintenance required for their vehicle as needed

Provide follow-ups to customers to provide status updates on their vehicle’s service

Enter customer data into software to create client profiles

Order and intake parts based on service department needs

Occasionally pick up customer vehicles and assist in dropping customers off

Occasionally Accept payments from customers and process / document receipt

Provide an exceptional start-to-finish customer service experience

Stay up-to-date on products and services, including warranty information and best practices for customer experience

Automotive Service Advisor / Writer Benefits:

Work for a progressive, high performing dealership!

Locally owned and operated family dealer group, great culture & work environment!

Work on a growing team of performance driven individuals

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Outstanding earning potential

Multiple opportunities for advancement!

This is a commission based position, but earning an exceptional living is never a problem here if you are a coachable, hard-working individual. An outgoing personality and a positive, can-do attitude can propel you to a rewarding, yet challenging career with us!

Commission based with performance and CSI bonuses.

Job Type: Full-time Monday - Friday 7:30 a.m - 6:00 p.m.

Pay: $63,790.12 - $110,000.00 per year (commission based)

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