Job Overview
We are seeking an energetic and customer-focused Front Desk Customer Service Representative to join our busy auto repair shop. In this vital role, you will be the first point of contact for our customers, providing exceptional service and ensuring a smooth flow of operations. No Prior Experience needed only your enthusiasm, and mechanical knowledge will help create a welcoming environment while supporting the technical team with administrative tasks. This paid position offers an exciting opportunity to grow within the automotive service industry, combining customer interaction with a passion for vehicles and repairs.
Responsibilities
- Greet customers warmly upon arrival, establishing a positive first impression and gathering essential vehicle information.
- Manage incoming calls, scheduling appointments, and providing accurate estimates using estimating software.
- Communicate effectively with customers about vehicle issues, repair options, and service recommendations, including upselling additional services when appropriate.
- Assist technicians by preparing work orders, verifying parts availability, and updating repair status in the system.
- Handle cash transactions, process payments accurately, and maintain detailed records of all financial exchanges.
- Coordinate with the service team to ensure timely vehicle drop-off and pick-up, while managing customer expectations throughout the process.
- Support inventory management by tracking parts orders and assisting with shop organization to optimize workflow.
Requirements
- Hand out Flyers and Promote Shop services in the community.
- Strong customer service skills with excellent communication abilities to explain technical repairs clearly and professionally.
- Familiarity with automotive diagnostics, estimating software, and auto service management systems is a plus.
- Experience in auto estimating and service writing will enhance your effectiveness in this role.
- Ability to upsell services confidently while maintaining integrity and customer trust.
- Valid driver’s license with a clean driving record; driving may be required for certain tasks.
- Cash handling experience and attention to detail are essential for managing transactions accurately.
Join our team to be part of a dynamic environment where your enthusiasm for cars meets your passion for delivering outstanding customer experiences!
Pay: $16.00 - $17.00 per hour
Application Question(s):
- When are you able to Start?
Education:
- High school or equivalent (Preferred)
Location:
- Port Jefferson Station, NY 11776 (Preferred)
Ability to Commute:
- Port Jefferson Station, NY 11776 (Preferred)
Work Location: In person
