At Highland West Dental Care, our front desk coordinator is the heartbeat of the practice. Patients remember you before they remember us — your voice is the first thing they hear, and your warmth is what brings them back. We're a tight-knit team looking for someone who takes ownership, thinks ahead, and genuinely loves making people feel at ease.
This is not a receptionist role. You'll own the schedule, drive collections, present treatment plans with confidence, and make sure nothing falls through the cracks.
What you'll own
- Answer and convert new patient calls — turning inquiries into booked appointments
- Manage and optimize the daily schedule across three operatories
- Verify insurance, submit claims, and follow up on outstanding balances
- Present treatment plans clearly and help patients understand their financial options
- Confirm appointments and proactively fill cancellations from a short-call list
- Greet and check in patients with genuine warmth — every single time
- Participate in daily morning huddles and weekly team check-ins
You're a great fit if you...
- Have 2+ years of dental front office experience (required)
- Are comfortable with Open Dental Software
- Know dental insurance — PPOs, billing codes, EOBs don't rattle you
- Communicate clearly and confidently on the phone and in person
- Thrive in a fast-paced environment and can juggle multiple priorities without dropping anything
- Take initiative — you notice what needs to be done and you do it
- Love being part of a small team where your work actually matters
Compensation and Benefits:
- $25-$30/HR, DOE
- Schedule: Monday-Thursday, 7AM - 3PM
- Aggressive Bonus Structure, dependent on total office + individual performance
- Over 2 Weeks PTO
- 3-day weekends every week!
Pay: $25.00 - $30.00 per hour
Benefits:
- Dental insurance
- Paid time off
Experience:
- Dental receptionist: 2 years (Required)
- Open Dental: 1 year (Required)
Work Location: In person
