Inside Sales / Office Manager
Gateway Glass Tinting – St. Louis, MO
About Gateway Glass Tinting
Gateway Glass Tinting is a locally owned and operated window tinting company specializing in automotive, residential, and commercial window film solutions. We are looking for a motivated, organized, and customer-focused individual to join our team as an Inside Sales / Office Manager.
This position is the first point of contact for our customers and plays a critical role in driving sales, scheduling work, and ensuring our office runs efficiently.
Position Summary
The Inside Sales / Office Manager is responsible for handling incoming leads, scheduling appointments, following up on estimates, managing customer communications, and overseeing day-to-day office operations. This person will work closely with the owner and installation team to provide an exceptional customer experience while helping grow sales.
Compensation
- Competitive hourly pay based on experience
- Paid Holidays
- Paid Vacation
- Health, Vision & Dental Insurance
- Monday–Friday Schedule
- Opportunity for performance bonuses
Key Responsibilities Sales & Customer Service
- Answer incoming phone calls, text messages, emails, and website inquiries
- Respond to Facebook, Instagram, and Google messages
- Educate customers on automotive, residential, and commercial window tint options
- Generate and send estimates
- Follow up on unsold estimates and leads
- Schedule appointments and manage the company calendar
- Confirm upcoming appointments
- Request reviews from completed customers
- Maintain customer records in CRM software
Inside Sales
- Convert incoming leads into booked appointments
- Upsell ceramic window film and premium products
- Follow up on missed calls and internet leads
- Contact past customers regarding promotions and additional services
- Assist with commercial and residential lead generation efforts
- Track sales performance and conversion rates
Office Management
- Manage daily office operations
- Maintain organized customer files and records
- Coordinate installer schedules and route planning
- Assist with invoicing and payment collection
- Maintain office cleanliness and presentation
- Monitor office inventory and supplies
- Coordinate customer waiting area amenities
Marketing Support
- Assist with social media posting
- Upload project photos and videos
- Help coordinate email marketing campaigns
- Track advertising leads and campaign performance
- Assist with community outreach and local partnerships
Qualifications Required
- Strong customer service skills
- Excellent phone and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer skills
- Professional appearance and attitude
- Reliable transportation
Preferred
- Sales experience
- CRM experience
- Experience in automotive, construction, home services, or retail sales
- Social media experience
- QuickBooks or invoicing software experience
Ideal Candidate
The ideal candidate is:
- Friendly and outgoing
- Highly organized
- Self-motivated
- Comfortable talking with customers all day
- Goal-oriented and sales driven
- Able to work independently
- Looking for a long-term career opportunity
How to Apply
Send your resume to [email protected]
Join a growing company that takes pride in delivering exceptional service and creating an outstanding customer experience from the first phone call to the final installation.
Pay: $36,400.00 - $52,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
