Job Description: Veterinary Technician
Vetopia Animal Health
1043 Executive Dr, Hixson, TN 37343
Location: Chattanooga / Hixson, TN Type: Full-Time Pay: $18.00 – $22.00 per hour
About Vetopia
Vetopia is a privately owned veterinary practice reimagining care through intentional design, collaborative medicine, and human-centered systems. We believe better care for pets starts with better care for people.
We are Fear-Free, tech-forward, and deeply committed to building a workplace grounded in trust, clarity, collaborative decision-making, and accountability.
Role Purpose
The Veterinary Technician plays a key role in supporting medical excellence, team cohesion, and daily hospital flow. Your presence, communication, and reliability help keep the day running smoothly while you grow your clinical skills alongside a supportive team.
Reports To
Practice Lead / Lead Veterinarian
Employment Type and Schedule
Full-time. Schedule and days to be coordinated based on hospital needs and candidate availability.
What You'll Do — Clinical Care
- IV catheter placement, venipuncture, blood draws (preferred but not required)
- Anesthesia monitoring and recovery
- Dental cleanings and radiography
- Diagnostic testing and patient preparation
- Fear-Free handling and patient comfort
- Maintain accurate medical history and documentation
- Support client education
- Room turnover — cleaning and disinfecting exam rooms between patients to prevent the spread of contagious disease
What You'll Do — Client Communication and Phone Duties
As a technician, you serve as the clinical voice of the practice on the phone. Your medical knowledge allows you to handle calls that go well beyond scheduling.
- Phone triage — assess symptom descriptions from pet owners and determine whether a situation requires emergency care, a same-day visit, or a scheduled appointment
- Medical questions — answer questions about symptoms, dietary needs, and general animal care within your scope
- Medication and aftercare — explain how to administer prescriptions at home and relay post-operative care instructions
- Client follow-ups — check in on hospitalized or recovering patients to monitor progress and flag concerns to the veterinarian
- Doctor communication — triage incoming questions and escalate complex, diagnosis-dependent, or urgent inquiries directly to the veterinarian
- Scheduling — book appointments, surgeries, and specialized visits
- Prescription refills — process refill requests and confirm veterinarian approval before release
- Documentation — accurately log call details into the patient’s medical record, which serves as a legal document for the practice
What You'll Do — Team Support and Flow
- Support daily workflow planning and task coordination
- Anticipate needs during busy periods
- Collaborate closely with team members
What You'll Do — Training and Growth
- Open to learning and skill development
- Receptive to feedback and mentorship
- Demonstrate dedication to advancing clinical skills
What You'll Do — Communication and Culture
- Demonstrate approachability and professionalism
- Maintain open body language, eye contact, and a positive tone
- Greet teammates and contribute to a welcoming environment
- Contribute to a culture of openness, trust, respect, and clear communication
What We're Looking For
- 2+ years of hands-on veterinary clinical experience
- Solid technical foundation with room to grow
- Clear, respectful, and proactive communicator
- Comfortable with collaborative decision-making and accountability
- Open to feedback and continuous improvement
- Accountable, emotionally mature, and team-oriented
Licensure is welcome but not required. Mindset, communication, and fit matter most.
What You'll Get
- Competitive pay based on experience ($18–$22/hour)
- PTO
- Health insurance reimbursement
- CE allowance
- Scrub & Shoes allowance
- Employee discount program
- Fear-Free certification covered
- A meaningful voice in how the practice operates and evolves
- A thoughtful, supportive, mission-aligned team
Apply If You…
- Care about how people feel working alongside you
- Are passionate about low-stress, Fear-Free handling
- Enjoy building collaborative relationships with pet owners and teammates
- Value clarity, trust, and accountability
- Want to help build something intentional, modern, and human
Job Details
Job Type: Full-Time
Benefits: PTO, Health insurance reimbursement, CE allowance, Scrub allowance, Employee discount
Work Location: In person - Hixson, TN
Application Question(s):
- Which clinical skills do you have hands-on experience with?
- Have you handled phone triage or client calls in a clinical setting? If so, describe your experience briefly.
- Are you familiar with Fear-Free or low-stress handling techniques?
- How do you prefer to communicate with teammates when things get busy or stressful?
Experience:
- Veterinary technician: 2 years (Required)
Work Location: In person
