"To Heal. To Teach. To Discover." At University Hospitals, these words represent more than just our mission; they encapsulate the opportunities available to the numerous world-class doctors, nurses, healthcare professionals, and support staff who choose to join UH and make a difference.
The Discharge Support Coordinator role within the Cleveland Medical Center offers a unique chance to become part of a dynamic, collaborative interdisciplinary team. This position adds value to patient care and significantly assists individuals by performing various administrative tasks.
We currently offer an opportunity for a full time days, Discharge Support Coordinator to support staff as well as patients who are being discharged to a rehab or skilled nursing facility in Cleveland.
Joining our team comes with several benefits, including:
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Free parking for regular status caregivers
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Tuition reimbursement
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Full benefits and retirement
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Support for continuing education, career growth, and professional development
A Brief Overview
The Discharge Support Coordinator with the help of the Care Transition Team will maintain timely patient discharges by completing all the behind the scenes tasks needed to get a patient safely to his/her next site of care. (Ex: IRF, Skilled nursing, LTAC, and AR).
What You Will Do
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Build and send referrals to Post- Acute facilities via HER.
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Document within the EMR and sticky note of HER.
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Proactively follows up with inpatient working referrals.
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Roundtrip- for transportation needs.
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Government regulation requirements- Completing entry of government required documents
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Close out EHR referrals within 24 hours after discharge.
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General Comprehension of CMS rules (Medicare) and familiarity with insurance policies.
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Communication with team and post -acute facilities via phone or HER.
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This position will maintain strong collaboration and teamwork throughout all assignments an interactions will departments.
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Initiates and maintains a high level of customer service and positive employee relationships.
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This position will require working rotating weekends, holidays and evening shifts as needed by department volume.
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Ability to function effectively under department specified timelines and strong ability to effectively manage varying workloads.
Additional Responsibilities
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Performs other duties as assigned.
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Complies with all policies and standards.
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For specific duties and responsibilities, refer to documentation provided by the department during orientation.
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Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
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High School Diploma / GED (Required)
Work Experience
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1+ years in a post-acute setting (Preferred) or
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1+ years managing admissions in a post acute setting or referral process (Preferred)
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Prior job experience with basic computer skills. (Required)
Knowledge, Skills, & Abilities
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Knowledge of all levels of post-acute levels of care (Preferred proficiency)
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Confident, motivated self-starter and demonstrate flexibility, initiative, patient focus and the ability to handle stress (Required proficiency)
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Must exercise creativity and problem- solving skills with the ability to communicate effectively with persons of various backgrounds ( oral and written) (Required proficiency)
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Effectively able to multitask (Required proficiency)
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Being organized and also prioritizing information given (Required proficiency)
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Ability to manage multiple processes simultaneously (Required proficiency)
Preferred Qualifications/Position Details
Previous experience in admissions within a skilled nursing unit is strongly preferred. Knowledge of acute rehab is also preferred. This position will be supporting care transition staff with regulatory compliance for discharge planning and next site of care requirements. Schedule is Mon-Fri, 8:00am-4:30pm.
Physical Demands
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Standing Occasionally
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Walking Occasionally
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Sitting Constantly
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Lifting Rarely 20 lbs
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Carrying Rarely 20 lbs
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Pushing Rarely 20 lbs
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Pulling Rarely 20 lbs
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Climbing Rarely 20 lbs
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Balancing Rarely
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Stooping Rarely
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Kneeling Rarely
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Crouching Rarely
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Crawling Rarely
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Reaching Rarely
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Handling Occasionally
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Grasping Occasionally
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Feeling Rarely
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Talking Constantly
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Hearing Constantly
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Repetitive Motions Frequently
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Eye/Hand/Foot Coordination Frequently
