Shift Manager – Noodles & Company – Manchester, CT
Noodles & Company in Manchester, CT is hiring a Shift Manager who can lead busy shifts, keep the team organized, and make sure every guest gets great service from open to close.
We are looking for someone with real leadership ability, not just someone who can run a station. This role is for someone who can manage people, handle pressure, stay calm during rushes, and hold the team accountable to our standards.
What we are looking for:
- Experience leading high-volume shifts in a restaurant or fast-paced business
- Ability to prioritize food quality, speed of service, cleanliness, and guest satisfaction during busy periods
- Strong communication skills with team members and guests
- Ability to hold team members accountable for attendance, performance, uniform, food safety, and company policies
- Experience handling call-outs, adjusting deployment, and keeping the shift running smoothly
- Understanding of labor control, staffing, food safety, sales, guest feedback, and daily operations
- Ability to identify when a shift is not meeting expectations and take corrective action quickly
- Positive attitude and ability to build a strong team environment
- Must be dependable, professional, and willing to work nights, weekends, and peak business times
Main responsibilities:
- Lead the team during assigned shifts
- Set the tone for guest service, speed, accuracy, and cleanliness
- Assign team members to the right positions based on business needs
- Support training and coaching of team members
- Manage breaks, deployment, and labor during the shift
- Handle guest concerns professionally
- Follow all food safety and company standards
- Communicate issues clearly with the General Manager and leadership team
- Help improve operational results such as labor, food safety, speed of service, accuracy, and guest satisfaction
This position is a good fit for someone who:
- Has already led shifts before
- Can stay focused under pressure
- Does not avoid difficult conversations
- Can balance people, guests, labor, and operations at the same time
- Wants to grow in the restaurant industry and move toward Assistant General Manager or General Manager in the future
Application Questions:
- Tell us about the highest-volume shift you have led. What challenges did you face, how did you prioritize tasks, and what was the outcome for your team and guests?
- Describe a time when you had to hold a team member accountable for performance, attendance, or policy violations. How did you handle the conversation, and what was the result?
- As a Shift Leader or Manager, how have you handled unexpected call-outs or peak business periods? Please give a specific example.
- What operational metrics have you been responsible for, such as food safety, labor, speed of service, sales, guest satisfaction, or accuracy? Which one did you help improve, and what actions did you take?
- Describe a time when a shift was not meeting expectations. How did you find the root cause, what did you do to fix it, and how did you make sure the improvement continued?
Job Type: Full-time / Part-time
Location: Manchester, CT
Restaurant: Noodles & Company
Experience Preferred: Restaurant shift leadership or similar fast-paced leadership experience
Pay: $18.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Application Question(s):
- Tell us about the highest-volume shift you have led. What challenges did you face, how did you prioritize tasks, and what was the outcome for your team and guests?
- Describe a time when you had to hold a team member accountable for performance, attendance, or policy violations. How did you handle the conversation, and what was the result?
- As a Shift Leader, how did you manage labor, deployment, and staffing during unexpected call-outs or peak business periods? Please provide a specific example.
- What operational metrics were you responsible for in your previous leadership role (food safety, labor costs, speed of service, sales, guest satisfaction, etc.)? Which metric did you improve, and what actions did you take to achieve that improvement?
- Describe a situation where a shift was not meeting expectations. How did you identify the root cause, what corrective actions did you take, and how did you ensure sustained improvement afterward?
Work Location: In person
