The Front Desk Agent is the face of the hotel, responsible for welcoming guests, managing check-ins and check-outs, handling inquiries, and ensuring a smooth, positive guest experience. This role requires excellent customer service, strong communication skills, and the ability to multitask in a fast-paced environment.
- Greet guests warmly and professionally upon arrival
- Manage check-in and check-out processes
- Handle guest inquiries, complaints, and requests
- Manage room reservations and modifications
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Maintain a clean, organized, and efficient front desk area
- Uphold hotel policies, safety standards, and brand guidelines
- Prior hotel or customer-service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Proficiency with OPERA PMS systems (training available)
- Professional appearance and positive attitude
- Experience in hospitality or front-office operations
- Problem-solving and conflict-resolution skills
- Cash-handling accuracy and attention to detail
- Competitive hourly pay based on experience
- Shifts may include mornings, evenings, weekends, and holidays
- Benefits may include PTO, health insurance, employee discounts, and career-growth opportunities
