Portfolio Manager, Vacation Rentals (Austin, TX)
Full-time | Austin, TX, hybrid with four to five property visits a week
We're growing the owner success team
STR Management manages more than 200 properties across Austin, and we're adding to the team that looks after the homeowners behind them. You'd take on a defined portfolio of owners rather than the whole book, with an established team alongside you.
You'd be walking into a fully staffed operation
STR Management runs most of its service functions in house. Before you manage a single owner relationship, here is what already exists around you.
- An in-house maintenance department
- STRM Cleaning, our own housekeeping company, roughly 30 employees
- In-house linen manufacturing, so turnover quality never depends on a vendor
- A dedicated Revenue Manager who owns pricing and performance strategy
- A Bookkeeping team that builds owner statements and runs payouts
- A Guest Services team that handles every guest conversation
You are not chasing cleaners, sourcing repairs, or building statements from scratch. Your job is the owner relationship, and that is the whole role.
The work
Your owners range from small East Side bungalows to high-end estates. You are their advocate inside the company and their translator on performance.
- Own owner communication across email, phone, and video
- Run quarterly performance check-ins and walk owners through their statements
- Turn booking and review data into clear recommendations owners can act on
- Route maintenance and vendor work to the right internal team, then close the loop with the owner
- Audit listings for accuracy and work with marketing on improvements
- Visit four to five properties a week, prioritized by what needs attention
The tech, because it is the reason this portfolio is manageable
You'll work in Hostaway, Breezeway, Front, Beyond Pricing, VRPlatform, and Conduit daily, and we use Claude and other AI tools throughout the day for review analysis, drafting, reporting, and building our own internal tooling. We add new systems regularly.
You don't need experience with these specific platforms. You do need to be the person who picks up new software fast and looks for the way to automate the repetitive part of your own job. That instinct is valued here, not tolerated.
You'd likely be a strong fit if you've worked as
- A community association or HOA manager
- A hotel front office manager, assistant GM, or director of rooms
- A Class A multifamily community manager
- An account or client success manager in property services, insurance, or hospitality software
- Ops or owner support at a large short-term rental platform
Three or more years managing client or resident relationships at volume is the bar. Austin-based with a reliable personal vehicle is required.
Compensation and benefits
- $55,000 to $60,000 depending on experience
- Health, dental, and life insurance effective your first day
- Monthly health and wellness credit
- Complimentary oil changes every six months
- Paid time off
- Employee discounts on stays
- Monday through Friday, with property visits built into your week
Ready to apply?
Send us your resume and answer five short questions. If it's a match, we'll reach out to set up an interview.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Do you live in the Austin metro and have a reliable personal vehicle available for property visits four to five times a week?
- This role is Monday through Friday during business hours, with occasional weekend owner calls. Can you commit to that schedule, and what's your earliest available start date?
- Give us a high-level overview of your relevant experience. What kinds of clients or properties have you managed, and roughly how many at once?
- Which AI tools and software platforms do you use in your current work, and what do you use them for?
- What made you apply for this role specifically?
Work Location: Hybrid remote in Austin, TX 78702
