UPMC Altoona is seeking a compassionate, outgoing Patient & Family Concierge to support patients and loved ones on our T12 Cardiology Unit. This casual role is ideal for someone who enjoys helping others, being a part of a team, and helping to create a positive environment!
Shifts are self-scheduled and may include weekends and holidays.
Role Overview
The Patient & Family Concierge plays a vital role in creating a welcoming, supportive environment for patients, visitors, and colleagues. This position provides hands-on, non-clinical support across the hospital, adapting to daily needs while remaining focused on patient satisfaction, safety, and quality of care from first to last impression.
Key Responsibilities
Patient & Visitor Support
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Greet patients and families warmly and provide directions, escorts, and general hospital information
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Serve as a resource for visiting hours, policies, parking validation, and wayfinding
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Protect patient privacy and confidentiality at all times
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Assist with patient belongings tracking and issue scooters or parking passes when appropriate
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Answer unit phones, respond to call lights under clinical direction, and interact regularly with patients to assess basic needs
Patient Experience & Engagement
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Actively socialize with patients and help promote comfort and mobility as appropriate
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Print and distribute daily plans of care
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Support patients with navigation of the UPMC Patient Portal
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Demonstrate UPMC Values and Experience behaviors, including AIDET, Escort Don’t Direct, and Own Your Zone
Environmental & Unit Support
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Maintain cleanliness and organization of patient rooms, public areas, and equipment
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Perform bed making, linen changes, trash removal, and supply replenishment
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Monitor assigned areas for maintenance issues and report concerns
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Assist with family lounges, kitchens, and unit-specific logs or stocking tasks
Dietary & Nourishment Services
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Assemble, deliver, and set up meal trays using proper patient identification and scripting
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Deliver nourishments as requested while following food safety and sanitation guidelines
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Maintain cleanliness of food service equipment and areas
Patient Transport & Equipment
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Safely transport patients, equipment, and lab specimens throughout the hospital
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Disinfect and inspect transport equipment and document activity in tracking systems
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Assist with telehealth cart setup, breakdown, routine testing, and cleaning
Supply & Equipment Management
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Stock patient rooms and supply areas, including PPE and patient-care items
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Monitor inventory levels, expiration dates, refrigerator temperatures, and equipment usage
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Deliver supplies and materials accurately and timely to designated areas
What We’re Looking For
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Strong communication and customer service skills
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Empathy, professionalism, and a calm presence under pressure
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Ability to adapt and assist across multiple service areas
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Commitment to teamwork, safety, and patient-centered care
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Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
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High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
Previous experience in health care or customer service is a plus, but not required.Ability to follow written and verbal instructions.
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Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
