Inside Customer Service Representative (CSR)
Zeke’s Roofing | Full-Time | Base Pay + Commission
Zeke’s Roofing is growing, and we’re looking for a sharp, energetic Inside Customer Service Representative to join our team.
This is not a typical customer service position. You’ll be the first voice many homeowners hear when they contact Zeke’s Roofing. Your job is to create a great first impression, understand what the homeowner needs, and turn inbound opportunities into scheduled appointments for our sales team.
If you’re great on the phone, competitive, organized, and motivated by earning more when you perform, we want to talk to you.
What You’ll Do
- Answer inbound calls, web leads, and customer inquiries quickly and professionally
- Contact new leads immediately and work to schedule qualified roofing appointments
- Follow up with homeowners who have not yet scheduled
- Re-engage older leads and unsold opportunities
- Ask the right questions to understand the homeowner’s roofing needs
- Clearly explain the next steps and build excitement for their appointment
- Maintain accurate notes and customer information in our CRM
- Confirm upcoming appointments and help reduce cancellations and no-shows
- Communicate closely with the sales and management teams
- Meet weekly and monthly appointment-setting and performance goals
- Deliver an exceptional customer experience every time you pick up the phone
Compensation
Base Pay + Commission
You’ll have the security of a consistent base salary with the opportunity to earn additional income based on your performance.
This position also includes a rotating on-call schedule during nights and weekends. When you are on call, commissions are paid at 3X the normal commission rate.
For someone who is responsive, hungry, and wants to maximize their income, the after-hours opportunities can be a big advantage.
Schedule & On-Call Expectations
This is a full-time position with regular weekday hours.
In addition, team members will rotate being on call during certain evenings and weekends to respond to new homeowner inquiries.
When you are on call:
- You are expected to respond quickly to new leads
- You must be available by phone and text
- Speed to lead is critical
- Commissions earned during your on-call period are tripled
- On-call responsibilities are shared through a rotating schedule
Who We’re Looking For
- Strong phone and communication skills
- Friendly, confident, and professional personality
- Comfortable making and receiving a high volume of calls
- Competitive and motivated by goals
- Strong follow-up skills
- Organized and able to manage multiple customers at once
- Comfortable working with CRM software and technology
- Reliable, coachable, and accountable
- Able to handle objections without getting discouraged
- Willing and able to participate in the rotating evening and weekend on-call schedule
Experience in roofing, HVAC, solar, windows, plumbing, home improvement, appointment setting, inside sales, call centers, or other home-service businesses is a major plus.
What Makes Someone Successful Here
The best person for this job doesn’t simply “answer the phone.”
You take ownership of every opportunity. You follow up when other people would give up. You understand that a homeowner calling about their roof may be stressed, confused, or unsure what to do next, and you know how to make the process easy for them.
You also like to win.
Why Zeke’s Roofing?
Zeke’s Roofing is a rapidly growing Tampa Bay roofing company built around communication, customer experience, accountability, and doing what we say we’re going to do.
We provide:
- Base pay plus commission
- 3X commission during assigned on-call periods
- Full-time employment
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Training and ongoing coaching
- Advancement opportunities as the company continues to grow
- A fast-paced, competitive, team-oriented environment
Ready to Apply?
Apply through Indeed and tell us why you think you would be a great fit for Zeke’s Roofing.
Please include any experience you have with customer service, appointment setting, inside sales, roofing, construction, home services, CRM systems, or high-volume phone work.
Don’t Freak, Call Zeke!
Pay: $40,000.00 - $68,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
