Job Title: Field Service Representative (FSR) – TACLAN Network Encryptor
Company: Avacal Inc.
Locations: Homestead, FL or Jacksonville, NC (On-site / Tactical Field Environment)
Job Type: Full-time
Security Clearance: Active DoD Top Secret / SCI Eligible (Required)
Travel: Up to 25% (Domestic and OCONUS deployment required)
About Us:
Avacal specializes in cybersecurity, systems integration, and engineering services for the Department of Defense (DoD). Founded by military veterans, we strive to serve those who serve our country by delivering high-impact, ingenuity-based technology solutions.
Job Summary:
Field Support Representative
The Opportunity
Highly skilled IT specialist responsible for maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments.
Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)
· Duties include system operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems.
· Manage all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements.
· Manage user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs.
· Coordinate with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites.
· Provide comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery.
· Support enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality.
Requirements
· Fluency in English (written and spoken)
· Must have an active TS/SCI security clearance with the U.S. Government
Education
· CompTIA Security+ Certification
· Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline (Preferred)
Required Skills, Experience & Abilities
· Minimum of ten (10) years of experience providing field support, systems administration, systems integration, sustainment, or technical support for complex information technology, communications, or mission systems.
· Strong written and verbal communication skills with the ability to effectively communicate technical information to both technical and non-technical audiences.
Physical Demands & Work Environment
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· Prolonged periods of sitting at a desk and working on a computer.
· Ability to lift up to 50 lbs. and work in austere field conditions.
· Frequent use of hands and fingers for typing, writing, and handling documents.
· Clear vision and hearing required for meetings, presentations, and communication.
· Ability to travel domestically and internationally up to 30% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
· Ability to sit or stand for long periods of time
· Ability to withstand abnormal environmental conditions
· The noise level in the work environment is usually moderate.
· Professional office environment with standard office equipment (computers, phones, printers).
· Frequent interaction with clients, executives, and government officials in both in-person and virtual settings.
· Regular travel to customer sites, government facilities, and industry events.
· Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.
· This position may involve travel to government test sites, training ranges, and operational locations, including potential OCONUS destinations for short periods of time.
Work may be conducted in laboratory, workshop, office, and field environments with varying conditions.
How to Apply:
Candidates may apply through either of the following channels:
Option 1: Apply via Indeed
- Submit Resume: Click the "Apply Now" button on this Indeed posting to upload your current technical resume.
- Specify Location: During the application questionnaire, indicate your preferred work site (Homestead, FL or Jacksonville, NC). If open to both locations, please state "Open to Both" in your application notes or cover letter.
- Clearance Verification: Ensure your current DoD security clearance level is explicitly listed on your resume to prevent processing delays.
Option 2: Direct Email to HR
- Email Submission: Send your resume and an optional cover letter directly to our Human Resources department at [email protected].
- Subject Line: Please format your email subject line exactly as: FSR Application - TACLAN - [Your Preferred Location: FL or NC].
Pay: $110,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
