Work From Home | Full-Time | Inbound Call Center | $11hr starting, increases to $12hr after 90 days | Paid Training
Applicants must reside in Kansas.
Looking for a stable, full-time remote position where you can help people every day?
As a Remote Customer Service Representative, you'll assist members across the United States with scheduling transportation to medical appointments. Every call helps someone access essential healthcare services, making this a meaningful role with real impact.
We are seeking dependable, compassionate individuals who enjoy helping others, providing excellent customer service, and working in a structured remote environment.
-
Answer inbound customer service calls professionally and courteously
-
Schedule, update, and confirm transportation requests for medical appointments
-
Assist members with ride changes, cancellations, and general questions
-
Verify trip information and eligibility using company systems
-
Communicate with transportation providers and healthcare facilities as needed
-
Accurately document customer interactions and trip details
-
Resolve concerns while maintaining a positive customer experience
-
Follow company policies and quality standards
-
Meet performance expectations for attendance, accuracy, and customer service
Required Qualifications
-
Must currently reside in Kansas
-
High school diploma or GED
-
Ability to work remotely from a secure and distraction-free home office
-
Strong verbal communication and active listening skills
-
Basic computer skills and ability to navigate multiple applications simultaneously
-
Reliable internet connection
-
Professional and dependable work habits
Preferred Qualifications
-
Customer service experience
-
Call center experience
-
Healthcare, transportation, scheduling, or member services experience
-
Experience handling a high volume of inbound calls
-
100% Remote Work from Home
-
Paid Training
-
Supportive Team Environment
-
Purpose-Driven Work That Helps Others
-
Opportunities for Growth and Advancement
-
Consistent Full-Time Schedule
-
Nationwide Impact While Working Locally
-
Health Benefit Options After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, vision, and more
-
Helping people solve problems
-
Providing excellent customer service
-
Working independently while remaining part of a team
-
Following structured processes and procedures
-
Maintaining professionalism in a fast-paced environment
Position: Remote Customer Service Representative
Department: Non-Emergency Medical Transportation (NEMT)
Employment Type: Full-Time
Location: Remote – Kansas Residents Only
Schedule: Day, Evening, and Weekend Availability May Be Required
If you're looking for a remote customer service position where your work directly supports individuals accessing healthcare services nationwide, we'd love to hear from you.
Apply now and join a team that helps keep healthcare moving every day.
