Youngs River Auto Repair is a fast-growing, family-owned auto repair shop in Astoria, OR. We take pride in offering high-quality work, honest communication, and a welcoming, no-pressure experience. Our philosophy is simple: take care of people, be transparent, and do the job right.
We're looking for a thoughtful, organized, and people-focused Service Coordinator / Service Writer to join our team. This is NOT a sales-driven role - we focus on educating and supporting customers, not selling them more than they need.
We value a diverse, inclusive, and supportive workplace. We welcome team members & customers from all backgrounds, identities, and experiences - everyone should feel respected, safe, and empowered here.
What We’re Looking For:
- Genuine desire to care for & help others
- Commitment to fostering an inclusive, respectful, and welcoming environment
- Passion for interacting with others in a kind, non-judgmental way
- Collaborative mindset and openness to feedback and new approaches
- Positive & supportive with significant amounts of "can-do" energy
- Previous experience working in customer-facing roles & in the automotive industry
- Valid driver’s license with a clean, insurable record
"Bonus Points" If You Have:
- Previous experience as a service writer or service advisor - but you also must have the flexibility & willingness to adapt to our non-sales-driven approach
- Fluency in spoken & written English/Spanish - strongly preferred to support our Spanish-fluent customers who have limited English proficiency
What You'll Do:
- All things front desk support - help take care of customers in person, by phone, and through written communication with consistent warmth and professionalism
- Document vehicle concerns, repair details, and technician findings accurately and clearly
- Put together quotes for maintenance & repairs; research parts, services, and solutions thoughtfully, balancing quality, price, and customer benefit
- Maintain written communication (repair orders, texts, emails) with attention to detail - spelling, accuracy, and completeness matter
- Help customers understand their vehicles and recommended maintenance/repairs in a clear, approachable, and respectful way - ensuring they feel supported, informed, and empowered
- Provide occasional shuttle service (using shop vehicle) for customers
- ... And of course, plenty of other responsibilities & tasks as assigned to support the shop & team
Compensation & Benefits:
- Starting Pay: $20-$30/hr, depending on experience, with pay increases based on performance possible
- Work Schedule: Mon-Thu 7:30AM to 6:00PM
- PTO: Begins accruing at 90 days; full-time employees earn up to 2 weeks in the first year
- Paid Holidays: Available after 90 days & for holidays that fall on a scheduled work day; New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day
- Workwear: Casual shop environment with provided branded t-shirts & hoodies
- Healthcare & Retirement: Available after 90 days; specifics TBD
Why Work With Us
- Fun, inclusive, down-to-earth work culture
- Family- and employee-first mindset – people matter here, and we do what we can to support you
- Opportunities to learn, contribute ideas, and grow with the shop
Interested?
Please apply directly through Indeed and be sure to include your cover letter & resume. We'd love to know what interests you about working with us and what makes you feel you are a good fit for this role, as well as anything else about yourself that you feel is important to share.
**A couple of disclaimers...**
1. We know AI/LLM tools (like ChatGPT) are tempting to use to polish things up these days, but we deeply value vulnerability & transparency - please present yourself without feeling the need to mask your resume, cover letter, and/or messages with artificial intelligence.
2. One of the shop owners is the primary coverage for the front end of the business right now, on top of trying to juggle shop operations, so we would really appreciate patience & flexibility while we carve out time to go through applications, messages, setting up interviews, etc. Thank you!!
Pay: $20.00 - $30.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Application Question(s):
- Are you able to work Monday through Thursday from 7:30am to 6:00pm?
- What about this position / our business interests you?
Experience:
- customer service: 3 years (Preferred)
- automotive repair industry: 3 years (Preferred)
- service writing: 3 years (Preferred)
Language:
License/Certification:
- driver's license (Preferred)
Work Location: In person
