About Self Storage Advisors
Self Storage Advisors (SSA) is a boutique self-storage consulting and management company serving facilities across the United States. We specialize in helping owners maximize the performance of their investments through strategic operations, strong revenue management, excellent customer service, and hands-on support across all phases of self storage—from development to stabilization and beyond.
Our team prides itself on professionalism, integrity, accountability, high standards, and being good stewards of the facilities in our care. We are passionate about helping our clients succeed while building a team culture rooted in growth, ownership, collaboration, and service.
Position Overview
Self Storage Advisors is seeking a professional, dependable, and growth-oriented Facility Manager to oversee day-to-day facility operations while also serving as a key support to broader company operations. This role is ideal for someone who thrives in a fast-paced environment, takes ownership naturally, and is motivated to grow into increasing levels of leadership and responsibility over time.
The right candidate will be much more than a site manager. We are looking for someone who can confidently lead facility operations, deliver exceptional customer service, maintain strong administrative discipline, support team accountability, and think proactively about solving problems before they become issues. This person should be comfortable balancing customer-facing work, facility oversight, sales, reporting, and operational follow-through.
If you are someone with a strong work ethic, leadership ability, business maturity, and a genuine desire to grow within a company, we would love to hear from you.
Key Responsibilities
Facility Operations & Customer Experience
- Oversee the daily operations of assigned self-storage facilities
- Deliver exceptional customer service in person, by phone, and by email
- Assist customers in selecting storage solutions that best fit their needs
- Coordinate rentals, payments, customer communication, account follow-up, and tenant support
- Handle customer concerns and resolve issues professionally, courteously, and efficiently
- Maintain a professional and welcoming customer experience at all times
- Answer phones and manage customer communication while balancing other administrative and operational duties
Sales, Revenue & Performance
- Meet or exceed sales goals for rentals, protection plans, and occupancy support
- Follow up on leads and convert inquiries into rentals
- Support revenue growth through consistent execution, attention to detail, and urgency in customer follow-up
- Assist in monitoring pricing, rental activity, and property performance
- Help identify opportunities to improve results, customer experience, and operational efficiency
Administrative & Reporting Responsibilities
- Maintain organized filing systems, records, reports, and annual inspection documentation
- Complete weekly and monthly reporting accurately and on time
- Use Microsoft Word, Excel, email, and property management software to support daily operations
- Assist with bookkeeping-related tasks, operational documentation, and general administrative support as needed
- Maintain professionalism, consistency, and accuracy in customer correspondence, reports, and internal communication
Property Appearance, Maintenance & Compliance
- Maintain facility appearance and complete regular operational and maintenance checklists
- Sweep units, pick up trash, monitor grounds, and support curb appeal
- Perform light maintenance and minor repairs as needed
- Identify and communicate maintenance, safety, or security issues promptly
- Help ensure facilities are operated in a safe, compliant, and professional manner
Leadership, Team Support & Operational Ownership
- Perform at a high level with minimal supervision while working collaboratively in a team environment
- Take initiative, solve problems, and make sound decisions with professionalism and good judgment
- Step in to support other facilities when needed
- Assist with training, team support, and creating a strong culture of accountability and service
- Help remove barriers, improve communication, and support operational consistency across sites
- Contribute ideas, identify inefficiencies, and support process improvement within the business
- Take on new responsibilities with a positive attitude and a desire to grow
What We’re Looking For
We’re looking for someone who is dependable, sharp, resourceful, and ready to grow. The ideal candidate is not just capable of running a site well—they have the leadership ability, professionalism, and maturity to take ownership, think critically, and contribute to the success of the broader company.
Ideal traits:
- Positive, professional, and outgoing
- Strong leadership ability and personal accountability
- Growth mindset with a desire to learn, improve, and take on increasing responsibility
- Strong problem-solving and decision-making skills
- Excellent communication skills and follow-through
- High attention to detail and strong organizational ability
- Ability to juggle customer service, operations, reporting, and facility upkeep
- Comfortable working independently without constant direction
- Team-oriented, adaptable, and coachable
- Able to maintain professionalism while navigating competing priorities and changing demands
Qualifications
- 3+ years of customer service experience preferred
- Prior experience in self-storage, property management, office management, retail management, hospitality, or a similar operations-focused role strongly preferred
- Sales experience and comfort working toward performance goals preferred
- Leadership or team lead experience strongly preferred
- Strong computer skills and ability to quickly learn new software systems
- Administrative and organizational experience required
- Some bookkeeping, budgeting, or financial/recordkeeping experience is a plus
- Must be willing to work on-call for emergencies as needed
- Must be available to occasionally support other facilities as needed
- Must be comfortable working some weekends and some holidays as business needs require
- Must be comfortable driving in all weather conditions as needed
- Clean criminal background required
Benefits
- Retirement (ROTH)
- ROTH matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Employee discount
Schedule
- Full-time
- Monday to Friday
- Some weekends and holiday coverage as needed
- On-call for emergencies as needed
- In person
Why Join Self Storage Advisors?
At SSA, we care deeply about doing things the right way—for our clients, our customers, and our team. We are looking for someone who wants more than just a job. We want someone who wants to build, contribute, grow, and be part of a company that values ownership, integrity, initiative, and continuous improvement.
If you’re motivated, capable, and ready to step into a meaningful role with room to grow, we encourage you to apply.
Pay: $20.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- Customer service: 3 years (Required)
- Office management: 3 years (Required)
Ability to Commute:
- Nampa, ID 83686 (Required)
Work Location: In person
