About the Opportunity
We are a well-established practice in Fayetteville, North Carolina seeking an experienced Dental Office Manager / Operations Manager to lead our front office and administrative operations.
This is a key leadership role for a professional with a minimum of three years of hands-on dental office management experience who is passionate about operational excellence, team leadership, and delivering outstanding patient experiences.
What You’ll Do
- Oversee daily front office operations including patient scheduling, check-in/check-out, insurance verification, and smooth patient flow
- Manage the full revenue cycle: billing, insurance claims submission, accounts receivable, collections, and denial management
- Lead, train, coach, and develop the administrative and front office team — building accountability, collaboration, and high performance
- Ensure strict compliance with HIPAA, OSHA, North Carolina dental regulations, and internal policies
- Track and analyze key performance metrics (production, collections, scheduling efficiency, patient retention) and implement improvements
- Partner closely with our clinical providers to optimize scheduling, reduce no-shows, and maximize chair time
- Handle escalated patient concerns with professionalism and empathy while upholding our Worry-Free patient experience
- Manage inventory, supplies, equipment maintenance, and vendor relationships
- Support hiring, onboarding, and performance management of non-clinical staff
- Identify and execute process improvements that drive operational efficiency and practice growth
What We’re Looking For
- Minimum of 3 years of experience as a Dental Office Manager, Dental Practice Manager, Front Office Supervisor, or similar leadership role in a dental or healthcare practice
- Strong knowledge of dental insurance (PPO), claims processing, and revenue cycle management
- Proficiency with dental practice management software (Dentrix, Eaglesoft, Open Dental, or comparable systems)
- Proven leadership skills with experience hiring, training, and developing teams
- Excellent organizational, problem-solving, and multitasking abilities in a busy clinical environment
- Outstanding communication and interpersonal skills — both written and verbal — with patients, team members, and providers
- High attention to detail and a proactive, solutions-oriented mindset
- High school diploma or equivalent (Associate’s or Bachelor’s in business or healthcare administration preferred)
- Experience in the North Carolina market or with oral surgery and family dentistry preferred
- Must maintain strict confidentiality and demonstrate professionalism at all times
Compensation & Benefits
- Competitive salary range: $60,000 – $78,000+ annually (commensurate with experience and qualifications)
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) with employer match
- PTO and paid holidays
- Complimentary dental care for you and your eligible family members
- Professional development and continuing education support
- Positive, supportive work culture focused on teamwork, work-life balance, and delivering worry-free care
If you are a results-oriented leader who values patient-centered care and operational excellence, we invite you to join The Teeth Doctors™ team and help us continue providing top-rated dental services to the Fayetteville community!
How to Apply
Please submit your resume along with a brief cover letter explaining why you are a strong fit for this role and what you would bring to our team.
Pay: $60,000.00 - $78,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
