Overview:
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Able to explain ingredients, preparation techniques and available substitutions
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Knowing of and able to talk to customers about daily specials
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Be detail focused
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Provide meal recommendations and wine pairing suggestions
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Thorough knowledge of FORBES standards
Responsibilities:
- Serve food courses and alcoholic beverages to guests
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Set tables according to service standards
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Answer questions on menu selections to guests
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Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
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Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
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Record transaction in MICROS system at time of order
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Check in with guests to ensure satisfaction with each food course and/or beverages
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Maintain cleanliness of work areas, china, glass, etc., throughout the day
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Complete closing duties, including restocking items, turning off lights and fire pit, looking all doors etc.
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Present physical and accurate check – 2 copies to guests and process payments
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Ensure uniform and personal appearance are clean and professional
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Welcome and acknowledge all guests according to company and FORBES standards
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Run food and bus tables when you find extra time
- Anticipate and address guests` service needs
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Speak with others using clear and professional language
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Develop and maintain positive working relationships with others and support your team to reach common goals
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Ensure adherence to quality expectations and standards
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Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
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Thank guests with genuine appreciation
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Perform other reasonable job duties as requested by Supervisors
Additional Duties & Responsibilities:
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Adhere to departmental policies and procedures
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Effectively communicate with peers, management, line and front of the house employees
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Practice effective listening: (seek to understand)
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Perform related duties as required
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Be responsible for the cleanliness of the immediate work area as well as the general property
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Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
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Be courteous to all guests and coworkers
- Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
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Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
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Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at Terranea
Qualifications:
- Energetic, enthusiastic and motivational individual
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Must be able to speak, comprehend, read, and write English
- Must have strong communication skills
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Ability to implement and uphold service standards
- Ability to prioritize and organize work assignments
- Ability to interact with all associates and guests of the resort
- Ability to work well in stressful, high-pressure situations
- Must be able to stand or walk for long periods of time
Experience, Education, & Licensure:
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Minimum 2 years in fine dining
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Hotel experience preferred
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High School diploma preferred
- Have at least 2 years of experience in bartending, in addition to knowledge of French/Californian cuisine
Compensation
Base Pay Start Rate: $16.90/Hr. +Tips!
We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
