Location: Texarkana, TX
Starting Salary: $50,000+ based on experience
Are you a hands-on problem solver who enjoys working directly with customers, troubleshooting technical issues, and finding ways to improve product performance? We’re looking for a Field Service Technician to serve as a key technical connection between customers and internal engineering, quality, and operations teams.
This is a great opportunity for someone with experience in aluminum manufacturing, materials science, process engineering, quality, or technical sales who wants a role that combines technical expertise, customer interaction, travel, and problem-solving.
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Visit customers to understand their processes, needs, product applications, and expectations.
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Provide technical and quality support to help customers achieve optimal product performance.
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Investigate customer complaints, identify root causes, and help develop corrective actions.
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Coordinate and evaluate customer product trials and communicate results to internal teams.
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Analyze production history, quality data, defects, and claims to identify trends and potential issues.
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Present technical findings and corrective action plans to customers and internal leadership.
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Conduct customer, warehouse, and outside processor audits as needed.
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Prepare detailed customer visit reports and communicate findings, recommendations, and follow-up actions.
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Build strong, professional relationships with customers and internal teams.
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Work closely with Quality, Technical, Operations, and Sales teams to resolve issues and improve customer satisfaction.
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Follow all safety, quality, and confidentiality requirements.
The ideal candidate is a confident technical problem solver who can walk into a customer's facility, understand what's happening, ask the right questions, and work with multiple teams to find a solution.
You should have:
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Strong customer service and relationship-building skills.
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Excellent written and verbal communication.
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Strong analytical and problem-solving abilities.
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Good numerical and computer skills.
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The ability to work independently while collaborating with cross-functional teams.
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A professional, results-oriented approach.
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The ability to communicate effectively with everyone from production personnel to senior leadership.
One of the following:
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Bachelor’s degree in Sales/Marketing with at least 3 years of technical sales experience; or
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Bachelor’s degree in Science, preferably Metallurgical/Materials Science or Process Engineering; or
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5–10 years of operational experience and quality knowledge in aluminum rolling or a closely related manufacturing environment in lieu of a bachelor’s degree.
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3+ years of technical sales experience, preferably involving aluminum or industrial products.
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Experience with aluminum manufacturing, rolling, quality, materials, or process engineering.
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Experience working directly with industrial customers.
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Experience with root cause analysis, quality systems, audits, or customer claims.
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Ability to travel regularly to customer locations.
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Ability to work flexible hours when needed.
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Ability to lift up to 50 pounds.
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Commitment to maintaining a safe and professional work environment.
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Starting salary of $50,000+, with increases based on experience and qualifications.
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A technical role with significant customer interaction and variety.
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Opportunity to work with engineering, quality, operations, and sales teams.
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Career growth potential in a specialized manufacturing environment.
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The chance to make a direct impact on customer satisfaction and product performance.
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