Under the supervision of the Sales Development Manager, the Inside Sales Representative is responsible for utilizing our CRM system to identify and generate sales leads for our Outside Sales Representative.
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Develops new sales opportunities using outbound cold calls, emails, and lead follow-ups.
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Communicates with customers to understand their needs and requirements to identify sales opportunities.
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Answers customer questions, resolving their concerns and providing additional information via calls and emails.
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Works with Sales Representatives on sales leads and follow-ups.
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Maintains and improves database prospects.
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Keeps up to date with company products and services.
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Upsells products and services.
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Other duties as assigned.
- Excellent customer service skills.
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Excellent verbal communications and active listening skills.
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Patience, time management skills and the ability to prioritize tasks.
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Ability to work independently and as part of a team.
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Attention to detail related to sales data and product information.
Education and Experience:
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High school diploma or equivalent required.
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Associates or Bachelor’s degree in Business Development preferred.
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Prior sales/customer service experience required.
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Experience with MS Office Suite preferred.
- Ability to work on computer/tablet 6+ hours a day,
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Prolonged periods of sitting at a desk and working on a computer
