About the Role
This is a full-time, on-site position based in Vancouver, WA. Standard working hours are Monday through Friday, 7:00 AM to 4:00 PM.
Pay: $80,000-$100,000 annually DOE + Bonuses
We are looking for an experienced and driven Accounts Receivable Manager to lead our AR and estimating team in a fast-paced restoration and construction environment. This role oversees the accounts receivable department and manages the full AR process, leading a team that includes Accounts Receivable Clerks and Estimators.
The ideal candidate is organized, confident handling insurance collections and customer escalations, and capable of leading a team while improving efficiency, accountability, and cash flow performance.
What You’ll Do
- Lead and manage a team of Accounts Receivable Clerks and Estimators
- Oversee the full accounts receivable lifecycle from job preparation through final collection
- Review, prepare, and invoice completed jobs accurately and on time
- Oversee the team responsible for negotiating and finalizing agreements with insurance companies and self-pay customers to support timely billing and collections
- Monitor aging reports and drive collections efforts to improve cash flow
- Collaborate closely with accounting, operations, and branch managers to reconcile and balance accounts
- Identify process improvements to increase efficiency and accuracy in billing and reporting
- Maintain strong customer and client relationships while resolving billing concerns professionally
- Support financial reporting and ensure accurate account documentation
- Train, mentor, and develop team members while maintaining accountability and performance standards
- Communicate directly with attorneys and legal representatives regarding highly escalated accounts, disputed invoices, and outstanding balances to help drive resolution and payment collection
- Manage customer escalations and difficult account situations with a solutions-focused approach, helping de-escalate concerns, maintain positive client relationships, and protect the company’s reputation
- Coordinate customer accounts sent to collections, communicate directly with collection agencies, and resolve disputes related to outstanding balances and collection activity
- Prepare and present month-end accounts receivable reporting, collections updates, aging summaries, and performance metrics for leadership review
What We’re Looking For
- 3+ years of leadership or management experience in accounts receivable, billing, collections, accounting, or related financial operations
- Experience in restoration, construction, insurance, or service industries is highly preferred
- Experience managing high-volume AR processes and collections
- Strong communication and negotiation skills
- Comfortable working with insurance carriers, customer accounts, and dispute resolution
- Strong organizational skills and attention to detail
- Ability to prioritize and manage multiple deadlines in a fast-moving environment
- Proficiency with accounting software, Microsoft Office, and reporting tools
- Experience leading teams in a high-volume operational environment
- Understanding of insurance billing and collections processes
- Estimating or job-costing experience is a plus
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Application Question(s):
- How do you de-escalate a difficult customer while still protecting the company’s interests and ensuring payment resolution?
- How do you stay organized and prioritize tasks in a high-volume workload environment with competing deadlines?
- Describe your management style, the size of teams you’ve managed, and how you hold employees accountable while supporting team performance.
Work Location: In person
