Build a career at a shop that does it right
Advanced Automotive has served Redding for 32 years. We're a 10-bay independent shop specializing in Asian and American vehicles plus fleet accounts. Our customers come back — and send their friends — because we communicate clearly, recommend honestly, and stand behind our work. And because we're a four-day shop, you get a three-day weekend every single week.
We're adding a Service Advisor to our front office. You'll work alongside our Lead Advisor, own your own repair orders, and have a real path to grow into a top advisor over time.
What You'll Do
- Turn phone calls and walk-ins into scheduled repair orders - Own the customer relationship from drop-off to delivery
- Listen to customer concerns and write them up accurately, using the customer's name and the full story - Review and clean up technician notes into clear, professional, customer-ready estimates
- Keep customers updated within two hours of drop-off and stay ahead of them
- Build estimates that are honest, profitable, and easy to understand
What We're Looking For
- Obsessive attention to detail — you proofread, you catch mistakes, and you fix them
- Coachable — you take feedback as information and adjust right away
- Strong written communication — you can turn technical jargon into plain English a customer understands
- Calm, professional, and customer-focused under pressure
- Comfortable learning shop software (we use Tekmetric)
- Valid California driver's license and clean driving record
Service writing experience is a plus — but whether you've done this for years or are ready to build into it, what matters most is accuracy, honesty, and a willingness to be coached.
Why Advanced Automotive
- Four-day workweek — closed Friday through Sunday, every week
- Hourly base plus monthly commission on the work you write
- Paid time off — vacation and holidays
- Retirement plan (Simple IRA)
- Company-paid urgent-care membership for you and your dependents (100% covered after 90 days)
- Employee discount on parts and tires
- Paid training and a clear path to grow into a lead role
- A 32-year shop with real systems, real support, and a team that takes pride in its work
Advanced Automotive is an equal opportunity employer.
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
- Retirement plan
Application Question(s):
- Are you available to work Monday–Thursday, 6:30 AM to 5:30 PM?
- Do you have a valid driver's license and a clean driving record?
- Are you comfortable being held to documented quality standards and weekly performance metrics?
- How do you make sure an estimate or write-up is accurate before it goes to a customer?
- How many years have you written service or estimates?
Work Location: In person
