POSITION: Front of House Manager
LOCATION: Kings Theatre - Brooklyn, NY
HOURS: Part-time. Evenings, weekends, and holidays are required per show schedule.
ABOUT THE POSITION
- Kings Theatre, a 3k capacity historic theatre in Flatbush, Brooklyn is seeking an experienced guest services professional to join our team as Front of House Manager. The FOH Manager will be responsible for overseeing all aspects of guest services operations and ensuring seamless operations for staff and guests.
- This role is responsible for hiring, training, scheduling, and managing guest services staff, troubleshooting patron issues, assisting with VIP activations, and upholding the theatre's high standard of patron services.
- The ideal candidate will have excellent interpersonal skills, proven experience in problem-solving, and an outgoing demeanor.
- This is a part-time, event-based role with variable hours. The FOH Manager receives 8 guaranteed hours per week for administrative work, including staff scheduling, communication with ushers and the venue team, and deployment sheet creation. Additional hours are tied to the show calendar, which averages 90 events per year, concentrated primarily in the Fall (September through December).
PEOPLE, PLACES, and THINGS
- This role reports directly to the Deputy General Manager, with additional oversight from the Director of Facilities & Operations.
- Manages recruitment, training, scheduling, supervision, and payroll processing of guest services team, comprised of ushers, usher supervisors, and lead usher supervisors.
- Creates deployment sheets prior to each show based on event type, occupancy, and specialized event needs.
- Collaborates with General Management to ensure guest services staffing aligns with each event's budged expectations.
- Serve as the primary contact for visitor inquiries, accessibility needs, and conflict resolution.
- Works closely with the Box Office team to troubleshoot ticketing and customer service issues.
- In conjunction with Security, maintain building safety, clear egress paths, and crowd control protocols.
- Enforces company policies and manages corrective actions for staff, including issuing formal warnings, write-ups, and terminations.
EXPERIENCE and SKILLS
- Must have prior front of house experience, preferably in a theatre or concert venue.
- Supervisory experience preferred.
- Excellent customer service, communication, and interpersonal skills.
- Knowledge of Americans with Disabilities Act compliance protocols.
- A Field questions from patrons, staff, and clients with efficiency and composure.
- A passion for live music and entertainment is a must!
COMPETENCIES
- Strong attention to detail.
- Ability to work efficiently and independently in a fast-paced environment.
- A resourceful self-starter with a willingness to figure things out.
BENEFITS
- Paid sick time.
- Free event/concert tickets.
ATG Entertainment: Passion Behind Performance
ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or programme 64 of the world's most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.
Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.
ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.
ATG Entertainment IDEA Mission Statement
At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.
Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.
At ATG Entertainment, we provide a stage for everyone.
